Corporate Trust & Escrow Services Relationship Manager

Truist • Charlotte, NC

1d

About The Position

The Relationship Manager of Corporate Trust and Escrow Services Administration manages a challenging assignment of sensitive accounts and duties related to Corporate Trust and Escrow Services (CTES), builds new business partner relationships, cultivates existing relationships, and contributes to regional growth goals through participation in business development. CTES provides transactional expertise and sales and service support to Commercial and Corporate clients across corporate and municipal bond trustee services, commercial escrow agency, M&A administration, insurance and regulatory trustee services, and loan administration services.

The role promotes consistent, efficient, high-quality account administration; supports compliant procedures and onboarding; and serves as the primary relationship manager for assigned trust and agency accounts, which may be complex and sensitive. It also provides technical support and contributes to support personnel’s supervision, training, and development. The position supports quality service, business development, inclusive teamwork, and CTES risk and operational compliance objectives.

Requirements

• Bachelor’s degree or equivalent education and related training.
• Eight or more years of corporate and institutional transactional experience in Corporate Trust and Escrow Services.
• Strong verbal and written communication skills.
• Ability to read and understand contractual agreements, including Trust Indentures, Escrow and Custodial Agreements, Registrar and Paying Agent Agreements, and other standard trust-related agreements.
• Problem-solving ability.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
• Ability to travel, occasionally overnight.
• Working knowledge of Trust and Agency software packages and applications.
• Proven experience in relationship management.
• Must be transfer agent compliant in this role, including fingerprinting and an acceptable background check prior to employment.

Responsibilities

• Work with Corporate Trust and Escrow Services Administration managers to promote uniformity, efficiency, and quality in the administration of accounts assigned to the regional office.
• Assist in implementing administrative procedures that comply with department policy and audit requirements, including client onboarding, account administration, and use of CTES systems and technology.
• Work with Business Development Leaders and CTES Administration managers on account assignments and recommend whether to accept or reject new business opportunities based on current bank risk metrics.
• Serve as the primary relationship manager for assigned trust and/or agency accounts, including complex and sensitive accounts.
• Provide technical support and participate in supervising, training, and developing support personnel through delegated duties and assignments.
• Communicate the investment process to customers and administrative and investment staff.
• Maintain favorable working relationships with customers, attorneys, Certified Public Accountants, and other related professionals to support quality service and business development.
• Keep CTES Administration managers informed about administrative progress, complex issues, problems, and complaints, and recommend improvements that support quality service.
• Deliver Truist’s purpose and support an inclusive, team-oriented culture aligned with Truist’s purpose, mission, and values.
• Manage CTES Administration risk to ensure compliance and operational risk objectives are met.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• Depending on position and division, may be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior