Global Communications Director, Operations, Channels & Performance

Gallagher•Rolling Meadows, IL

About The Position

At Gallagher, we help our clients face risk with confidence because we believe that when businesses are protected, they are free to grow, lead, and innovate. Across our global organization, communications plays an important role in helping colleagues understand priorities, stay connected to the business and our clients, and act with clarity in moments that matter. We are looking for a Global Communication Director, Operations, Channels & Performance to help lead the operating backbone of our global communications function. This role will bring together communications operations, channel strategy, editorial rhythm, measurement, and AI enablement to strengthen how we plan, deliver, optimize, and scale communications across the enterprise. In this role, you will serve as a strategic and operational leader responsible for improving how communications work across global teams, channels, and programs, inclusive of centralized Divisions and Functions. You will help build and optimize the systems, standards, and capabilities that enable clearer, more consistent, and more measurable communication across the company.

Requirements

Bachelor’s degree in Communications, Journalism, Public Relations, Marketing, Business, or a related field.
10+ years of experience in corporate communications, internal communications, communications operations, digital channels, or related fields.
Demonstrated experience leading communications operations, channel strategy, editorial planning, or performance measurement in a large, matrixed organization.
Strong understanding of internal and executive communications ecosystems, including channel strategy, audience segmentation, and publishing governance.
Experience building measurement frameworks, dashboards, reporting, and actionable performance insights.
Experience leading cross-functional initiatives and influencing stakeholders across functions, regions, and levels of seniority.
Strong written and verbal communication skills, with the ability to translate complex concepts into clear direction and practical recommendations.
Experience managing multiple priorities in a fast-paced environment with a high standard for execution.

Nice To Haves

Experience in a global organization with complex stakeholder groups and multiple employee audiences.
Experience and interest in implementing or scaling AI-enabled workflows, tools, or practices within a communications, marketing, or content environment.
Familiarity with communications platforms and tools such as intranet platforms, email publishing tools, analytics tools, workflow platforms, and listening/reporting systems.
Experience supporting change, transformation, or enterprise-wide communications initiatives.
Experience with global communications, including multilingual audiences

Responsibilities

Lead the operating model for global communications planning, workflow management, prioritization, and execution.
Establish and maintain processes, standards, and governance that improve consistency, speed, and quality across communications programs.
Manage annual and quarterly planning rhythms, editorial calendars, production workflows, intake processes, and communications reviews.
Partner with communications leaders and key stakeholders to align resources, sequencing, channels, and delivery against enterprise priorities.
Identify operational bottlenecks and implement solutions that improve efficiency, transparency, and execution at scale.
Support preparedness for high-impact and time-sensitive communications by strengthening workflows, channel strategy, and performance insights.
Own the translations strategy, governance, and execution of multilingual communications across the enterprise, ensuring accurate, timely, and consistent translation of content across all global channels and platforms within Gallagher’s communications ecosystem.
Oversee the strategy, management, and optimization of core internal communications channels, including intranet, email, digital screens, executive cascades, manager channels, and emerging platforms as applicable.
Define the role of each channel within the broader communications ecosystem to ensure the right message reaches the right audience in the right way.
Set channel standards and publishing practices that improve usability, consistency, accessibility, and audience experience globally.
Evaluate channel effectiveness regularly and recommend improvements based on audience needs, business priorities, and performance data.
Partner with stakeholders to support channel enhancements, integrations, and long-term roadmap planning.
Establish and maintain enterprise audience definitions, segmentation models, and targeting standards to support more relevant, personalized, and effective communication.
Build and lead a measurement framework for communications that goes beyond outputs to assess reach, engagement, clarity, and business relevance.
Create dashboards, scorecards, and reporting routines that provide communications leaders and business stakeholders with actionable insights.
Use data to identify patterns, inform decisions, and continuously improve content, channel mix, timing, and audience targeting.
Establish benchmarks, KPIs, and performance expectations across major communications programs and channels.
Translate complex findings into clear recommendations for senior leaders and communications partners.
Help shape how AI is applied across the communications function to improve productivity, insight generation, personalization, workflow efficiency, and content development.
Identify and prioritize practical AI use cases across planning, listening, analytics, drafting, localization, content tagging, search, and channel optimization.
Partner with communications, technology, legal, compliance, and other key stakeholders.
Develop standards, guardrails, and best practices for using AI in ways that strengthen quality, accuracy, security, and human judgment.
Encourage experimentation and continuous learning while ensuring AI supports business outcomes and does not replace sound communications counsel.
Lead, coach, and develop a high-performing team and/or network of channel, operations, and analytics contributors.
Act as a trusted advisor to communications leaders on operational discipline, channel effectiveness, and performance improvement.
Support change management and adoption of new tools, processes, and ways of working across the communications function.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program