Director of Communications, Global Strategy & Operations

Microsoft•Redmond, WA

1d•$130,900 - $251,900

About The Position

The Director, GS&O Communications role sits within the SME&C Global Strategy & Operations (GS&O) Executive Office and reports directly to the Chief of Staff. This role is responsible for shaping and driving the mid- and long-term strategic narrative, while building an integrated communication strategy that connects all channels into a cohesive, high-impact storytelling engine. This leader will translate business strategy into clear narratives, ensure consistency across executive, field, and partner communications. This role requires a balance of strategic thinking, storytelling excellence, and cross-org orchestration.

Requirements

Bachelor's Degree in Business, Business Administration, Marketing, Communications, Finance, or related field AND 6+ years communications, marketing operations, field operations, program management, project management, or related experience OR equivalent experience.

Nice To Haves

6+ years experience supporting senior executives in an executive communications role
4+ years experience in technology, AI, cloud, or partner ecosystems
Knowledge of small medium business market dynamics
Effective storytelling and narrative-building capabilities with the ability to influence across complex, matrixed organizations
Experience working with or advising senior executives

Responsibilities

Strategic Narrative Leadership: Frame Go-to-Market (GTM) strategy in market, with high empathy for a field sales audience to help translate strategy into highly impactful communications and connected workstreams.
Translate complex business strategy into clear, compelling, and differentiated storytelling for internal and external audiences.
Understand, segment, and target audience needs and adapt communications strategies accordingly (e.g. executive messaging, field communications, partner engagement, and external storytelling).
Integrated Communication Strategy: Develop and drive a comprehensive SME&C GS&O communication strategy that connects executive messaging, field communications, partner engagement, and external storytelling.
Ensure consistency of voice, message hierarchy, and narrative across all channels and touchpoints.
Recommend and operationalize the most effective channels and formats for different audiences and priorities.
Executive & Leadership Communications: Partner closely with senior leadership to shape key messages, presentations, and communication moments.
Translate business priorities into clear executive-level messaging that drives alignment and action across the organization.
Support key forums (e.g., leadership meetings, global events, major announcements) with strong narrative coherence.
Cross-Org Orchestration: Drive alignment across marketing, sales, partner, and field teams to ensure a unified story.
Collaborate with global and regional teams to scale narratives effectively while allowing for local relevance.
Serve as a central connector across stakeholders to drive execution of strategic communications initiatives.
Storytelling & Content Development: Lead development of high-impact narratives, messaging frameworks, and core content assets.
Guide storytelling across campaigns, executive platforms, and internal communications to reinforce strategic priorities.
Ensure all communications connect back to business outcomes and reinforce Microsoft’s differentiation.
Measurement & Optimization: Define success metrics and track effectiveness of communication strategies.
Use insights and feedback to continuously refine narratives, channels, and tactics.
Ensure communications efforts are data-driven and aligned to business impact.