Director of Communications, Global Strategy & Operations
About The Position
We are at a defining moment for Microsoft to lead the market in helping small and medium enterprise (SME) customers accelerate their Frontier transformation—leveraging our differentiated portfolio and global partner ecosystem. The Director, GS&O Communications role sits within the SME&C Global Strategy & Operations (GS&O) Executive Office and reports directly to the Chief of Staff. This role is responsible for shaping and driving the mid- and long-term strategic narrative, while building an integrated communication strategy that connects all channels into a cohesive, high-impact storytelling engine. This leader will translate business strategy into clear narratives, ensure consistency across executive, field, and partner communications. This role requires a balance of strategic thinking, storytelling excellence, and cross-org orchestration.
Requirements
- Bachelor's Degree in Business, Business Administration, Marketing, Communications, Finance, or related field AND 6+ years communications, marketing operations, field operations, program management, project management, or related experience OR equivalent experience
Nice To Haves
- 6+ years experience supporting senior executives in an executive communications role
- 4+ years experience in technology, AI, cloud, or partner ecosystems
- Knowledge of small medium business market dynamics
- Effective storytelling and narrative-building capabilities with the ability to influence across complex, matrixed organizations
- Experience working with or advising senior executives
Responsibilities
- Translate complex business strategy into clear, compelling, and differentiated storytelling for internal and external audiences
- Understands, segments, and targets audience needs and adapts communications strategies accordingly (e.g. executive messaging, field communications, partner engagement, and external storytelling).
- Develop and drive a comprehensive SME&C GS&O communication strategy that connects executive messaging, field communications, partner engagement, and external storytelling
- Ensure consistency of voice, message hierarchy, and narrative across all channels and touchpoints
- Recommend and operationalize the most effective channels and formats for different audiences and priorities
- Partner closely with senior leadership to shape key messages, presentations, and communication moments
- Translate business priorities into clear executive-level messaging that drives alignment and action across the organization
- Support key forums (e.g., leadership meetings, global events, major announcements) with strong narrative coherence
- Drive alignment across marketing, sales, partner, and field teams to ensure a unified story
- Collaborate with global and regional teams to scale narratives effectively while allowing for local relevance
- Serve as a central connector across stakeholders to drive execution of strategic communications initiatives
- Lead development of high-impact narratives, messaging frameworks, and core content assets
- Guide storytelling across campaigns, executive platforms, and internal communications to reinforce strategic priorities
- Ensure all communications connect back to business outcomes and reinforce Microsoft’s differentiation
- Define success metrics and track effectiveness of communication strategies
- Use insights and feedback to continuously refine narratives, channels, and tactics
- Ensure communications efforts are data-driven and aligned to business impact
Benefits
- Certain roles may be eligible for benefits and other compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Director
