Director, Global Communications

Manulife • Waterloo, ON

23h • CA$125,100 - CA$175,100 • Hybrid

About The Position

The Director, Global Communications develops and leads strategic communications for the People & Communications portfolio, ensuring messaging supports enterprise priorities, organizational change, and colleague engagement. The role provides senior counsel, shapes integrated communications plans, and delivers clear, high-impact content that strengthens understanding, alignment, and confidence across people, culture, and AI-enabled transformation initiatives. This role reports to the AVP, Global Communications, who has communications oversight for the People & Communications and AI functions.

Requirements

• 8+ years of experience in corporate communications, employee communications, public affairs, or a related field, with demonstrated success supporting senior leaders and enterprise priorities.
• Strong strategic communications and writing skills, with the ability to translate complex topics into clear, compelling messages for different audiences.
• Experience advising leaders on organizational change, culture, employee experience, or transformation-related communications.
• Proven ability to manage multiple priorities and stakeholders in a fast-paced, matrixed environment.
• Strong judgment and discretion in handling sensitive or high-visibility communications.
• Experience working across functions such as Communications, People, Legal, Privacy, and Risk to drive alignment and approvals.
• Familiarity with AI, digital tools, or enterprise transformation initiatives, with the ability to communicate change in a grounded and responsible way.

Responsibilities

• Lead strategic communications for the People & Communications portfolio, aligned to enterprise priorities and Manulife’s Winning Team & Culture agenda.
• Provide senior counsel to People leaders and cross-functional partners on culture, performance, compensation, colleague experience, leadership communications, and enterprise priorities.
• Develop integrated communications strategies, messaging, and plans that connect people priorities to business strategy and colleague experience.
• Translate complex or sensitive topics into clear, practical communications for colleagues, leaders, and people managers.
• Support communications for People & Communications-related AI initiatives, ensuring messaging is responsible, clear, and aligned with enterprise guidance.
• Lead development of communications deliverables across channels, including leader updates, editorial content, presentations, FAQs, and event materials.
• Lead communications support for key events and leadership forums, including strategy, content development, and end-to-end execution.
• Manage priorities, timelines, stakeholder input, and approvals across Communications, People, Legal, Privacy, Risk, and other partners.
• Ensure communications are high quality, audience-centered, and consistent with enterprise messaging and tone.
• Monitor colleague feedback and organizational context to identify communications risks, gaps, and opportunities.
• Recommend approaches that improve clarity, sequencing, leadership readiness, and colleague engagement.
• Contribute to continuous improvement in how Communications supports the People agenda and broader enterprise transformation.

Benefits

• health
• dental
• mental health
• vision
• short- and long-term disability
• life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources
• holidays
• vacation
• personal
• sick days
• full range of statutory leaves of absence

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed