Global Commercial Training Program Manager

Swagelok Company•Solon, OH

5d•Onsite

About The Position

The Global Commercial Training Program Manager will be responsible for the development, management, and delivery of the products, markets, and application training framework for sales and service center sales. The training framework is intended to provide SSC sales professionals with the Swagelok-specific product, market, and application knowledge needed to be effective in front of customers, while reflecting and incorporating the Swagelok Advantage. This position will lead resources to prioritize initiatives that provide maximum value to the organization while ensuring that key program management standards and processes are effectively meeting deliverables. The Program Manager is responsible for leading a team focused on training development and delivery, using internal and external subject matter experts. The Program Manager collaborates with sponsors and stakeholders to establish clear business and program objectives, manage budgets and resources, and report results in monthly and quarterly steering team meetings. The Program Manager works within their staff and department teams to deliver solutions that will be relevant and impactful for sales and service centers.

Requirements

College or university BS/BA degree in Business, Engineering or equivalent.
10 years work experience in a relevant field or internal Swagelok experience.
5+ years in leading a team and portfolio of investments/projects.
Experience improving a business process, including the demonstrated application of problem-solving tools/techniques.
Experienced coaching and inspiring a team for high performance.
Expert knowledge and insight of the theories, methodologies, practices, and procedures related to project and risk management.
Fully capable of understanding and analyzing data trends.
Demonstrated ability to drive, lead, and influence complex projects.
Advanced problem solving and decision-making ability.
Excellent communication, leadership, and influence skills in daily practices.
Demonstrates broad general business acumen.
Formal training / certification in project management, six sigma, and lean concepts.

Responsibilities

Prioritizes and implements the Swagelok training framework, based on need and impact to commercial priorities.
Leverages strong program management rigor to ensure strong processes and sustainability for the training content and structure.
Communicates program progress and escalates roadblocks to corporate and channel stakeholders.
Partners with commercial directors and Sales and Service Center (SSC) experts to prioritize and develop content and impactful delivery methods including eLearning, training sessions, events and programs.
Leads staff and cross functional teams to achieve the stated project deliverables and objectives on time and within budget.
Directs resources toward the application of standard and advanced approaches and technologies to significantly improve processes and / or systems.
Recruits, motivates, and develops a professional, high performing team.
Leads through expertise for continuous improvement, problem solving, systems thinking and project management.
Demonstrates the necessary commercial acumen and actively engages channel input and expertise to create a credible, valuable and sustainable approach to training.
Remains current on best practice and the needs of the business.
Collaborates with internal and channel experts, and leverages customer knowledge via the channel to co-develop solutions that provide high value.