Global Clinical Order Manager

Iconma Portal • South San Francisco, CA

3d

About The Position

Our client, a biotech company, is seeking a Global Clinical Order Manager for its South San Francisco, California location. The role manages in-house packaging orders and drives on-time, in-full delivery of investigational medicinal products (IMPs). It is accountable for establishing Standard Packaging Designs in cooperation with the Clinical Supply Chain Lead (CSCL), other Production Enablement teams, the Master Data Deployment team, Packaging Operations, and Quality Units. The position also manages operational issues and discrepancies with Quality Units, escalates major in-house packaging issues affecting the end-to-end timeline to the CSCL, and enables medication randomization for blinded studies.

Requirements

• At least 6 years of experience in the pharmaceutical industry and/or supply chain management.
• Experience with an ERP system, such as SAP, OMP, or APO.
• Excellent verbal and written communication skills in English.
• A bachelor's degree in a relevant field.
• Customer- and patient-focused, with the ability to create trusting relationships with business partners.
• Well organized, with strong planning skills, attention to detail, and the ability to learn thoroughly.
• Ability to work independently, set priorities, and act proactively and adaptably.
• A GMP compliance mindset, with strong problem-solving and decision-making skills.
• Actively manages their career to pursue personal development and growth.
• High cultural awareness and social competence to enable global collaboration.

Nice To Haves

• German language skills.
• APICS or SCOR certification, or equivalent.
• PMP, Operational Excellence, Six Sigma, or Lean training, or associated relevant experience.
• Project management skills and/or process performance improvement skills.

Responsibilities

• Manage in-house packaging orders and drive on-time, in-full delivery of IMPs.
• Set up Standard Packaging Designs in cooperation with the Clinical Supply Chain Lead, Production Enablement teams, the Master Data Deployment team, Packaging Operations, and Quality Units.
• Manage operational issues and discrepancies with Quality Units.
• Escalate major in-house packaging-related issues that affect the end-to-end timeline to the Clinical Supply Chain Lead.
• Enable the medication randomization process for blinded studies.

Benefits

• Health benefits.
• Referral program.
• Growth and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level