Global Clinical Order Manager

La Roche•South San Francisco, CA

About The Position

The Global Clinical Order Manager works within the Global Clinical Supply Chain Management department, which packages and distributes Investigational Medicinal Products (IMPs) for clinical trials. The Global Clinical Order Management team prepares packaging orders produced at clinical packaging facilities in Kaiseraugst and South San Francisco. This role manages in-house packaging orders and supports timely, complete delivery of IMPs. It also coordinates with Clinical Supply Chain Leads and partner teams involved in production enablement, master data, packaging operations, and quality.

Requirements

At least 6 years of experience in the pharmaceutical industry and/or supply chain management.
Experience with an ERP system such as SAP, OMP, or APO.
Excellent verbal and written communication skills in English.
Bachelor’s degree in a relevant field.
Customer- and patient-focused, with the ability to build trusting relationships with business partners.
Well organized, with strong planning skills, attention to detail, and thoroughness as a learner.
Ability to work independently, set priorities, and be proactive and adaptable.
GMP compliance mindset, with strong problem-solving and decision-making skills.
High cultural awareness and social competence to enable global collaboration.

Nice To Haves

German language skills.
APICS or SCOR certification, or equivalent.
PMP, Operational Excellence, Six Sigma, or Lean training, or associated relevant experience.
Project management skills and/or process performance improvement skills.

Responsibilities

Manage in-house packaging orders and drive on-time, in-full delivery of IMPs.
Set up Standard Packaging Designs in cooperation with the Clinical Supply Chain Lead, Production Enablement teams such as Materials Management and Artworks Management, the Master Data Deployment team, Packaging Operations, and Quality Units.
Manage operational issues and discrepancies with Quality Units.
Escalate major in-house packaging-related issues that affect the end-to-end timeline to the Clinical Supply Chain Lead.
Enable the Medication Randomization process for blinded studies.