Global Channel Billing and Payment Manager

Fireworks•San Mateo, CA

About The Position

Fireworks AI is seeking a Global Channel Billing and Payment Manager to own billing and receivables operations for its usage-based customer business. The role works across Finance Operations, Product, Engineering, Data, and Revenue Accounting to ensure customer usage is completely and accurately carried through billing, accounts receivable, and cash collection. It combines billing operations, systems thinking, data analysis, and automation to support a data-intensive AI infrastructure business. The manager oversees customer billing setup and the usage-to-bill lifecycle, including reconciliations, exception monitoring, and investigation of discrepancies. The role also manages receivables and customer billing issues, supports month-end close, executes SOX and Order-to-Cash controls, and develops automation and monitoring so that billing operations can scale as transaction volumes grow. Success means helping build a highly automated and scalable usage-to-cash process: usage is translated into accurate bills, exceptions are caught early, receivables are actively managed, and Finance can rely on PAYG billing completeness and accuracy as the business grows.

Requirements

3–6+ years of experience in Billing Operations, Order-to-Cash, Finance Operations, Accounts Receivable, or a related function.
Strong analytical skills and comfort working with large or complex billing datasets.
Ability to investigate discrepancies across multiple systems and identify root causes.
Strong understanding of billing, accounts receivable, reconciliation, and financial control concepts.
Experience with ERP, billing, payment, CRM, and data/reporting tools.
Ability to communicate effectively across Finance and technical teams.
Strong automation and process-improvement mindset.

Nice To Haves

Experience with usage-based, consumption-based, SaaS, cloud, infrastructure, API, or other high-volume billing models.
Experience with SOX controls or operating in a controlled financial environment.
SQL or similar data-analysis experience.

Responsibilities

Own operational billing processes for usage-based customers.
Manage customer billing setup and ensure billing configurations, payment requirements, and account information are complete and accurate.
Monitor the usage-to-bill lifecycle and help ensure customer usage is captured, rated, and billed completely and accurately.
Perform usage-to-billing reconciliations and investigate discrepancies between source usage data and customer invoices.
Monitor billing exceptions, failed billing events, unusual transactions, and other anomalies.
Partner with Product, Engineering, Data, and Finance Systems teams to investigate and resolve systemic billing issues.
Manage receivables, aging, collections, unapplied cash, and customer account exceptions.
Investigate customer billing disputes and drive issues through timely resolution.
Support month-end close, including billing completeness, AR reconciliations, usage reconciliations, and aging validation.
Execute SOX and O2C controls and maintain appropriate documentation, evidence, and segregation of duties.
Develop exception-based monitoring and controls that allow billing operations to scale without proportional increases in manual effort.
Identify automation opportunities across usage validation, billing, collections, reconciliation, and reporting.
Define and monitor operational metrics, including billing completeness, billing accuracy, failed billing, exception rates, aging, DSO, disputes, and unapplied cash.