Global Business Services Consultant, North America Customer Data

IDEXX•Westbrook, ME

1d•$23•Onsite

About The Position

This role is responsible for creating and maintaining customer-specific special pricing, auditing and validating data for accuracy, and ensuring adherence to established guidelines and procedures. The consultant will also assist in the design, development, and testing of new functionality within related support systems. A key aspect of the role is to understand and support the needs and processes of IDEXX Lines of Businesses (LOBs) to provide exceptional customer service. The position involves identifying, elevating, and contributing to business process improvement initiatives, as well as creating and maintaining process documentation. The role also includes performing other assigned duties and adhering to IDEXX's Purpose & Guiding Principles.

Requirements

High School degree or equivalent combination of education and experience required
Data entry skills, including accuracy and speed in a fast-paced, time-critical environment
Ability to work with variety of systems and databases
Detail-oriented, patient and thorough
Good customer service skills, with ability to exchange information with wide variety of people
Verbal and written communication skills
Organized with ability to multi-task
Ability to work both individually and as a team player
PC skills, including Microsoft Office

Nice To Haves

Associates degree or equivalent preferred
SAP knowledge preferred
SalesForce experience is a plus

Responsibilities

Create and maintain customer specific special pricing
Audit and validate data for accuracy and ensure adherence to established guidelines and procedures
Assist in the design, development, and testing of new and changing functionality within related support systems
Understand and support the needs and processes throughout IDEXX Lines of Businesses (LOBs) to provide a level of service which exceeds the customers’ expectations
Identify, elevate and contribute to business process improvement initiatives
Create and maintain process documentation including work instructions and guidance documents
Perform other duties as assigned
Adhere to and model the IDEXX Purpose & Guiding Principles