Global Business Operations Manager

Siemens Healthineers

3d•$148,140 - $203,698

About The Position

The Global Business Operations Manager (GBOM) is aligned to an assigned zone comprising multiple countries and serves as the primary business liaison between global Commercial Excellence and zone and country organizations. The role ensures coordinated adoption, governance, and execution of CRM-related processes, sales operating standards, data governance requirements, and commercial initiatives across the zone. The GBOM partners with zone leaders and country-level roles to translate global standards into coordinated zone priorities and practical country execution. The role represents common needs, local requirements, risks, and adoption barriers in governance forums and transformation programs. It steers execution by aligning country plans, consolidating priorities and performance insights, reinforcing ownership and consistent operating routines, and coordinating cross-country action and escalation to achieve zone and country business goals. The role also coordinates CRM capability and process rollouts, readiness, training, change management, post-launch stabilization, performance monitoring, and remediation across countries. It builds relationships among zone leadership, country commercial and CRM teams, CRM Excellence, Data & Analytics, and IT and Digital teams.

Requirements

Bachelor's degree in Business, Commercial Operations, Marketing, Information Systems, or a related field.
3–7 years of experience in Sales Operations, Commercial Excellence, CRM administration, or CRM support.

Responsibilities

Translate global CRM business standards into a coordinated zone operating model and clear country-level execution expectations, including required fields, process steps, ownership rules, and reporting routines.
Establish and maintain a zone governance cadence to review adoption, data quality, pipeline hygiene, forecasting discipline, priorities, dependencies, and risks across assigned countries.
Align country execution plans to zone priorities and global standards, documenting approved local deviations, rationale, owners, effective dates, and approvals.
Coordinate with zone leadership, country CRM support, Sales Operations, and Commercial Excellence teams to clarify handoffs, decision rights, accountability, and shared actions.
Serve as the primary Commercial Excellence representative for an assigned zone and its countries, and connect global CRM and governance organizations with zone leaders and country-level roles.
Coordinate communication and deployment of global commercial policies, governance standards, and process changes across the zone.
Consolidate country feedback, adoption barriers, business risks, and local requirements for representation in global governance forums.
Maintain visibility into zone objectives and country priorities, readiness, performance, decision needs, and implementation dependencies; coordinate action plans and escalations with appropriate owners.
Drive adoption of standardized sales processes and CRM practices, and monitor adherence to opportunity management, customer engagement, forecasting, and funnel management standards.
Partner with zone commercial leadership and country sales leaders to address adoption gaps, process compliance issues, and shared performance goals.
Monitor completeness, accuracy, timeliness, and consistency of key CRM data fields across the zone and its countries.
Partner with zone and country teams to resolve duplicate records, inactive or expired funnel, missing ownership, territory mismatches, and other CRM data quality issues.
Reinforce standards for account ownership, territory alignment, opportunity stage progression, close-date maintenance, forecasting inputs, and customer engagement documentation.
Coordinate action plans to improve pipeline hygiene and support reliable business reviews, forecasting, and commercial performance reporting.
Collect, consolidate, and document zone-wide and country-specific business requirements; assess alignment with zone priorities and global standards and identify common solutions.
Coordinate zone-level prioritization and escalation of enhancement requests and coordinate review and approval of zone- and country-driven process changes.
Manage intake, triage, and documentation of country exception requests related to CRM processes, business rules, data standards, and operating procedures.
Assess business impact, cross-country scalability, compliance considerations, and downstream reporting implications before escalating exceptions for approval.
Maintain traceability of approved deviations and periodically review their relevance or potential harmonization with global standards.
Coordinate rollout of CRM capabilities, governance initiatives, and business process changes across the zone, including training, communication, and awareness activities.
Monitor zone readiness and identify country-level gaps, dependencies, and support needs for new capabilities and transformations.
Confirm country readiness against launch criteria and consolidate results into a zone readiness view covering data readiness, business owner assignment, process documentation, training completion, and support model alignment.
Coordinate post-launch stabilization by tracking issue volume, adoption gaps, training needs, and open decisions until countries reach steady-state operations.
Track adoption and governance metrics at zone and country levels; analyze CRM utilization and performance trends to identify improvement opportunities and country-specific needs.
Coordinate remediation plans with zone and country owners for markets with low adoption or compliance metrics.
Prepare consolidated zone scorecards and country-level management summaries covering CRM adoption, data quality, pipeline hygiene, forecasting discipline, and remediation progress.
Identify recurring issues across countries and propose zone or global process, training, reporting, or system improvements.
Build relationships across zone leadership, country commercial and CRM teams, CRM Excellence, Data & Analytics, and IT and Digital teams.
Facilitate feedback loops among global, zone, and country teams, ensuring decisions, actions, and accountability are cascaded across levels.
Bring zone and country stakeholders together around shared priorities, cross-country dependencies, and coordinated plans to achieve business goals.