Global Badge Administrator Supervisor

Securitas•Round Rock, TX

17h•Onsite

About The Position

Global Badge Administrator Supervisor Access & Systems Support is a dual-function role within the Service & Support pillar of the Operations and Fusion Center – Technology Services team. This position primarily supports badging operations, cardholder management, and access control administration, while also contributing to the “Run” function of security technologies, including physical access control and video management systems. The role is designed to bridge access management operations and technical system support, ensuring continuity of service, improved coordination across teams, and support coverage.

Requirements

Access & Systems Support experience
Experience in Service & Support pillar of Operations and Fusion Center – Technology Services team
Experience supporting badging operations, cardholder management, and access control administration
Experience contributing to the “Run” function of security technologies, including physical access control and video management systems
Experience bridging access management operations and technical system support
Experience ensuring continuity of service, improved coordination across teams, and support coverage
Experience managing ticket intake, triage, prioritization, and escalation for badging-related requests and issues
Experience coordinating with internal stakeholders and project teams to create, update, and maintain access levels and permissions aligned with established procedures and guidelines
Experience providing internal training and oversight for badging administrators and other support team members
Experience supporting and maintaining audit cardholder data, access levels, and permissions to ensure accuracy and compliance
Experience acting as a liaison between badging, technology, and project delivery teams to ensure consistent execution
Experience providing limited cross-support for incidents impacting access control systems and physical security equipment

Responsibilities

Serve as a primary support resource for cardholder management, badging operations, and access assignment requests
Manage ticket intake, triage, prioritization, and escalation for badging-related requests and issues
Coordinate with internal stakeholders and project teams to create, update, and maintain access levels and permissions aligned with established procedures and guidelines
Provide Internal training and oversight for badging administrators and other support team members
Support and maintain audit cardholder data, access levels, and permissions to ensure accuracy and compliance
Act as a liaison between badging, technology, and project delivery teams to ensure consistent execution
Provide limited cross-support for incidents impacting access control systems and physical security equipment