Badge Administrator Supervisor

Securitas•Franklin, MA

1d•Onsite

About The Position

Securitas is seeking a Badge Administrator Supervisor for a corporate client site in Franklin, MA. This role is crucial in supporting badge administration, cardholder management, and access assignment requests to maintain a safe and secure environment. The position involves supporting access control systems, resolving issues, generating reports, and collaborating with various teams to ensure professionalism and integrity in daily operations.

Requirements

Previous security, badge administration, access control, or related operations/support experience is preferred.
Strong communication, organization, troubleshooting, and problem-solving skills.
Ability to manage multiple requests, remain calm under pressure, and work effectively with internal stakeholders.
Ability to remain active throughout the shift, move throughout the facility as needed, and respond to site or security-related issues.

Nice To Haves

Security experience, access control system experience, or related training is a plus.

Responsibilities

Serve as a primary resource for cardholder management, badging operations, and access assignment requests.
Create, update, and maintain badge access levels and permissions in alignment with site procedures and security guidelines.
Manage ticket intake, triage, prioritization, and escalation for badge-related requests and access issues.
Ensure timely follow-up and coordination with the appropriate internal teams.
Provide support for access control systems and related security technology.
Assist with resolving issues involving physical access systems and security equipment.
Provide internal training, guidance, and day-to-day support for badge administrators and other team members involved in access management processes.
Support the review and maintenance of cardholder data, access levels, and permissions to ensure accuracy, consistency, and compliance with established procedures.
Act as a liaison between badging, security technology, and project teams to support smooth communication, coordinated execution, and continuity of service.
Respond appropriately to badge or access-related issues, document findings, and maintain accurate records of security support activity, incidents, and observations.

Benefits

Medical Insurance (Anthem)
Dental Insurance (Aetna)
Vision Insurance (VSP)
401k with Employer Matching
Paid Life Insurance
Paid Time Off
Paid Uniforms
Paid Training Upon Hire and Throughout Career
Specialized Programs to Assist in Healthy Lifestyle and Financial Wellness
Employee Assistance Programs (EAP)
Employee Discount Programs (Vehicles, Cell Phone, Cable, Appliances, Theme Park Tickets, etc.)