Global Advocacy Program Specialist

Genesys•Raleigh, NC

1d•$81,100 - $142,500•Remote

About The Position

We’re seeking a talented advocacy/community professional to join our Customer Success Digital Transformation team. As the face of advocacy within our Orchestrators program, you’ll build trusted relationships with customers and amplify their voices through peer reviews and digital engagement within our new customer portal. By curating authentic customer stories and creating valuable engagement opportunities, you’ll directly influence customer adoption, satisfaction, retention, pipeline and win rate. This role is ideal for someone who blends relationship-building with program management excellence: you’re a hands-on, action-oriented professional who thrives in a collaborative, fast-moving environment.

Requirements

3–5 years of experience in customer advocacy, customer marketing, and/or community management, with proven success recruiting and motivating advocates.
Strong organizational skills to manage multiple projects and stakeholders simultaneously.
Excellent communication and interpersonal skills with the ability to build trust at all levels of an organization.
Creative thinker with strong copywriting ability and attention to detail.
Data-driven mindset: skilled in turning metrics and customer sentiment into actionable insights.
Hands-on, proactive, and comfortable making decisions quickly.
Experience with online customer events/forums; familiarity with advocacy platforms is a plus.
Bachelor’s degree in business, communications, marketing, or related field.

Nice To Haves

Experience with Genesys solutions, WordPress, Pendo, and/or customer advocacy platforms preferred.

Responsibilities

Build and manage the advocacy content calendar in alignment with company strategy, product priorities, and customer interests.
Create and publish compelling content across community, campaigns and virtual events to deepen engagement and highlight customer success stories.
Foster and support online engagement within specialty communities of VIP customers—such as Amplifiers, Maestros, Customer Advisory Board (CAB) members, and Community Rockstars—to strengthen peer-to-peer connection and brand loyalty.
Identify and pilot new engagement formats or reward experiences based on community feedback and data insights.
Collaborate cross-functionally with program managers, engineers, UX designers/researchers, and community moderators to deliver a unified, customer-centric experience.
Recruit and manage peer reviewers and maintain a customer quote library that promotes authentic customer sentiment across sales, marketing, and customer success channels.
Deliver monthly executive summaries with insights on advocacy growth, peer review performance, community engagement, orchestrator portal usage and emerging customer sentiment trends.
Support program leads in managing the global budget for advocacy/community rewards, including coordinating vendors for swag and fulfillment.