Global Account Director, Technology

DSV•Grapevine, TX

3d•$150,000 - $180,000•Onsite

About The Position

DSV is seeking an accomplished Global Account Director to lead and grow strategic Platinum and Gold customer relationships across its global organization. This commercial leadership role is responsible for increasing share of wallet, driving profitable growth, and positioning DSV as a strategic partner to major companies. The Global Account Director develops and executes comprehensive account strategies, leads complex commercial engagements and negotiations, and identifies opportunities to expand DSV’s integrated logistics solutions across divisions and regions. The role serves as the account’s primary day-to-day commercial leader, builds trusted relationships with senior customer stakeholders, and coordinates cross-functional teams to deliver measurable business value. The position calls for deep logistics and supply chain expertise, commercial acumen, and executive presence. The Global Account Director engages C-suite leaders across Finance, Operations, Procurement, and Supply Chain to understand business priorities and shape solutions that support financial performance, resilience, sustainability, and long-term enterprise value.

Requirements

Expertise in global account management and execution of strategic customer lifecycle management.
Ability to drive strategic account growth through consultative, value-based negotiation.
Ability to influence senior stakeholders and steer complex, end-to-end commercial engagements.
Mastery of contract negotiations and renegotiations, and education in DSV legal policies.
Ability to build and sustain executive relationships and navigate cross-cultural dynamics.
Strong command of DSV’s integrated logistics offerings and ability to translate them into customer-specific solutions.
In-depth knowledge of DSV logistics services across all divisions, including regional strengths.
Ability to advise on scalable, customized logistics strategies aligned with customer needs and business objectives.
Proficiency using CRM and performance dashboards to drive opportunity visibility, forecasting, and pipeline conversion.
Ability to apply industry trends, vertical insights, and customer-specific intelligence to shape strategy.
Knowledge of corporate finance principles, including enterprise value drivers, valuation multiples, capital efficiency, and market expectations.
Mastery of supply chain finance, including how logistics and inventory management affect working capital and how trade finance and delivery terms affect liquidity.
Deep awareness of how supply chain design supports ESG compliance, resilience, sustainability, scalability, and investor narratives.
Visionary and commercially strategic approach to shaping long-term growth roadmaps.
Trusted-advisor approach, strong executive presence, and ability to influence at C-suite level.
Cross-cultural team leadership and ability to foster collaboration and align global stakeholders.
Composed, outcome-focused approach to pressure and structured problem-solving.
Resilience and agility in managing ambiguity and evolving customer landscapes.

Responsibilities

Maintain and develop a Platinum and/or Gold account with gross profit responsibility.
Develop and execute the global account strategy and account plan.
Use vertical knowledge, industry insights, and data to shape customer direction and value propositions.
Build long-term trusted relationships with internal and external stakeholders.
Serve as the account’s day-to-day commercial point of contact.
Identify opportunities within the account and engage colleagues to grow it.
Lead contract and tender negotiations with customer stakeholders.
Act as the central escalation point for commercial, operational, and contractual issues, including Days Sales Outstanding and Accounts Receivable.
Pursue and share industry insights from accounts with similar supply chains.
Identify and resolve customer-important operational challenges in collaboration with divisions.
Define and agree on logistics goals and KPIs that match customer needs.
Motivate and drive strategic improvement projects.
Coordinate executive, tender, and operational teams across divisions.
Lead the account team and support the Account Executive in steering the team.
Drive pipeline management, including collection and maintenance of opportunities and awards in CRM.
Lead C-level workshops focused on long-term logistics transformation and value realization.
Partner with CFOs, Finance Directors, Regional EVPs, COOs, and Product Supply or Supply Chain leads to integrate logistics insights into business planning and financial reporting.
Shape long-term agreements or joint business plans based on mutual growth, financial impact, and strategic alignment.