Global Account Director

DSV•Itasca, IL

2d•$120,000 - $150,000•Onsite

About The Position

The Global Account Director will be responsible for managing and growing a portfolio of key global accounts in the transportation and logistics industry. They will be accountable for driving revenue growth, developing and executing account strategies, ensuring customer satisfaction, and leading a team of account managers. The Global Account Director will report to the Vice President of Sales.

Requirements

Bachelor's degree in business, logistics, or a related field is required
Minimum of 10 years of experience in sales or account management in the transportation and logistics industry
Experience managing global accounts and developing account strategies is required
Experience working in a multinational corporation is required
Fluency in English is required
Proficiency in Microsoft Office (Word, Excel, PowerPoint) is required

Nice To Haves

Master's degree in business or a related field is preferred
Proficiency in other languages is a plus
Experience with CRM software (e.g. Salesforce) is preferred.

Responsibilities

Lead global alignment of the account management structure for a specific account portfolio, across multiple regions, communicate and coordinate the global strategy for each account
Develop and execute account strategies to achieve revenue and profitability targets
Build and maintain strong relationships with key stakeholders at assigned global accounts
Identify opportunities to expand services and increase revenue within assigned accounts
Collaborate with internal teams to ensure operational excellence and timely resolution of customer issues
Prepare and present business reviews and performance reports to clients and DSV management
Conduct regular account planning and review meetings with the team
Ensure customer satisfaction through effective communication, responsiveness, and issue resolution