Global Account Director

. Crane Worldwide Logistics .•Aurora, CO

12h•$100,000 - $145,000•Onsite

About The Position

A client-facing role that develops the business relationship. This includes account mapping, business unit breakdown, running QBRs, and ensuring offices servicing the account understand and execute SOPs. The role is responsible for report monitoring, analysis, and distribution, conducting performance management for the reporting team, and regular market analysis to maintain industry awareness. It drives collaborative efforts internally by supporting and sharing best practices in client reviews, strategic business plans, value-add programs, process improvements, tender management, and technology solutions. The position also leads and reviews impact and coverage to identify service and opportunity gaps, directs account monitoring activities to ensure timely payment and collection, and creates and implements global business development plans with short-term and long-term objectives. Other duties may be assigned.

Requirements

Bachelor’s Degree
Minimum of 7 years of related experience in sales, account management, or operations in freight forwarding, logistics, or transportation.
Minimum of 5 years of management experience.
Experience with CRM systems.
Must be eligible to work in the United States for any company in an ongoing capacity without company sponsorship.
Must be able to perform the physical requirements of the position.
Must successfully pass an E-Verify Check.

Nice To Haves

Strong written and verbal communication skills
Strong leadership skills
Excellent presentation and interpersonal skills
Thorough knowledge of transportation industry logistics and freight forwarding
Thorough knowledge of successful sales techniques
Strong computer skills, including Microsoft Office suite
Detail-oriented, able to multitask and meet deadlines
Self-motivated, able to work in a team and independently
Good analytical and program management skills; ability to define, develop and document business processes and procedures
Vital customer service, problem-solving, and interpersonal skills
Internal/external sales skills
Troubleshooting and problem-resolution skills

Responsibilities

Develop the business relationship with clients.
Perform account mapping and business unit breakdown.
Run Quarterly Business Reviews (QBRs) and ensure adequate preparation.
Ensure Crane Worldwide offices servicing the account understand and execute SOPs.
Monitor, analyze, and distribute reports.
Conduct performance management for the reporting team.
Perform regular market analysis and maintain industry awareness.
Drive collaborative efforts internally by supporting and sharing best practices.
Lead and review impact and coverage to identify service and opportunity gaps.
Direct account monitoring activities to ensure timely payment and collection.
Create and implement global business development plans with short-term and long-term business objectives.