Glassblowing Studio Assistant and Order Fulfillment at 2BGlass

2bglass•Cameron Park, CA

6h•Onsite

About The Position

2BGlass is a small, family-run glass studio with a big community presence, known for public glassblowing events, a vibrant retail studio, and a growing online community. They ship thousands of handblown pieces nationwide each season. The team moves quickly due to growth and opportunity, and they are looking for someone active, a problem-solver, and who can help a small business operate at a high level. This role is for a reliable, self-driven Order Fulfillment & Studio Assistant to support online order fulfillment, inventory organization, seasonal events, and day-to-day studio operations. The primary focus is ensuring customer orders are prepared, packed, and shipped accurately, efficiently, and beautifully. Responsibilities include organizing products and supplies, maintaining the studio and retail environment, assisting customers, preparing for events, and providing project support to the Creative Director. This is an active, varied position for someone who takes pride in completing work carefully, notices what needs attention, and is comfortable shifting between fulfillment, studio projects, customers, and events.

Requirements

2–5 years of experience in fulfillment, shipping, inventory, retail, studio operations, warehouse support, or a similar hands-on role.
Highly accurate and detail-oriented, especially when handling customer orders and fragile products.
Able to work efficiently without sacrificing care, quality, or presentation.
Calm, organized, and capable of adjusting as priorities change.
Self-motivated and able to recognize what needs to be completed without waiting for constant direction.
Strong time-management skills and the ability to remain focused across multiple responsibilities.
Comfortable learning and following detailed packing, inventory, quality-control, and studio procedures.
Process-oriented problem solver who looks for practical ways to save time, prevent errors, and improve workflow.
Excellent written and verbal communication.
Kind and professional when interacting with customers, coworkers, vendors, and event guests.
Confident enough to take initiative while remaining willing to follow direction precisely.
Receptive to direct feedback and committed to continually improving performance.
Reliable, steady, and willing to step in when the team is busy.
Comfortable working in a close-knit, family-run business with open and candid communication.
Proficient in or comfortable learning Google Workspace, Excel, Shopify, Etsy, Square, UPS shipping software, and related systems.
Reliable transportation for errands and event support.
Able to lift up to 40 pounds, climb ladders, remain on your feet for extended periods, and perform light tool work.
Comfortable working around and helping care for a friendly shop dog.

Responsibilities

Pick, pack, label, and ship online and in-store orders with accuracy, efficiency, and exceptional presentation.
Review orders carefully to ensure the correct products, quantities, packaging, and shipping information.
Perform final quality control before products are sold or shipped.
Prepare products by signing, tagging, labeling, barcoding, and assembling charms and packaging elements.
Sort, count, organize, and stage finished products for inventory, display, events, and fulfillment.
Receive incoming inventory and supplies and maintain accurate inventory records.
Monitor packaging, shipping, office, and event supplies and proactively communicate when items need to be reordered.
Help improve fulfillment and inventory systems to reduce mistakes, unnecessary steps, and delays.
Assist with UPS pickups, shipping issues, returns, damaged-package claims, and other order-related needs.
Keep fulfillment, inventory, retail, and back-of-house areas clean, orderly, stocked, and ready for daily operations.
Maintain product displays, pricing, labeling, merchandising, and inventory organization.
Greet studio guests, assist customers, answer basic product questions, and complete purchases with warmth and professionalism.
Help respond to order-related customer questions and provide thoughtful follow-up when needed.
Support product launches, inventory counts, studio organization projects, and seasonal transitions.
Maintain a safe and clean environment for the shop dog.
Participate in required seasonal events and public glassblowing experiences.
Assist with event preparation, product organization, packing, transportation, setup, and teardown.
Support checkout, inventory replenishment, customer hospitality, and crowd flow during events.
Help keep event displays polished, stocked, and organized throughout the day.
Work with the Creative Director to prioritize fulfillment, inventory, event, and studio projects.
Provide hands-on assistance with product launches, merchandising, event preparation, and other growth-related initiatives.
Complete occasional business and personal errands, including supply pickups, UPS drop-offs, and other time-sensitive needs.
Assist with light digital communication, such as creating Facebook event pages or responding to straightforward customer messages.
Contribute to shared studio cleaning, including sweeping, mopping, dusting, restroom upkeep, breakroom cleaning, and maintaining common areas.
Tend to plants and visual details that help keep the studio welcoming and professionally presented.