Glass Shop Manager - Shop #220

Driven Brands•San Jose, CA

About The Position

Auto Glass Now, a division of Driven Brands, is hiring a Shop Manager to lead a team of auto glass technicians and customer service representatives. Teams may work in airports, retail locations, or mobile operations. Experience is valued but not required; paid training is provided at $25 per hour. Training takes less than 60 days, after which employees may be eligible for Shop Manager promotion opportunities. Compensation is listed as $57,800–$99,100 annually, with possible commissions or bonus incentives. The posting also states that experienced managers can earn $25 per hour or more plus bonuses, and describes post-training earnings of $50,000–$65,000 or more per year. The position involves shop operations, staff leadership, customer service, inventory, payroll, and financial results. The manager may also support other team members with customer questions and glass repair. The role is located in California, and may require early hours and working up to 55 hours per week on occasion.

Requirements

Must be able to lift up to 50 pounds.
Must be able to maneuver around vehicles and position oneself safely during installations.
Must be able to walk, stand, bend, stoop, and twist for extended periods, and perform activities involving holding, grasping, pulling, and turning.
Must be willing to work in hot or cold weather conditions if necessary.
Must have a valid driver’s license.
Must pass a drug test for safety.
Must be willing to work early hours and up to 55 hours per week on occasion.
Must have basic computer operating skills.

Nice To Haves

Prior management or other leadership experience is valued but not required.
Experience in glass, automotive shops, restaurants, retail, or other businesses may be relevant; no experience is necessary.

Responsibilities

Recruit, interview, onboard, and train new glass technicians and customer service representatives.
Create employee schedules and submit payroll.
Control inventory, including conducting End of Period and End of Year inventory.
Balance registers, close out invoices, and make bank deposits.
Place product orders and physically restock inventory as needed.
Understand the shop’s financials, drive results, and use the budget wisely.
Conduct quarterly employee evaluations.
Support other team members, including responding to customer questions and repairing glass.
Provide excellent customer service.