GIS Program Manager 5

Lam Research•Fremont, CA

1d•$114,000 - $253,000

About The Position

The GIS Program Manager will lead Lam Research’s global Microsoft 365 operations as part of the Client Productivity Team within GIS Operations, with direct responsibility for the SharePoint and Exchange service teams. The role strengthens the Microsoft 365 operating model through dedicated leadership and accountability for SharePoint, Exchange, and supporting M365 services, with a focus on service reliability, issue resolution, governance, security, and improvements to the employee experience. The position also serves as an operational partner to Information Security on Purview and data-protection initiatives. The manager will provide technical direction and operational oversight, lead incident response and service management, and coordinate with technical teams, Microsoft support, vendors, and business stakeholders. The role partners with Information Security and other teams to implement security, compliance, and data-protection requirements across Microsoft 365, including Purview capabilities and administrative access controls. It also provides service health, risk, project, and operational reporting to CPP and GIS leadership.

Requirements

10+ years of IT experience, including significant experience supporting Microsoft 365 or enterprise collaboration and messaging platforms.
Demonstrated experience leading technical teams; experience in global or distributed environments is preferred.
Strong working knowledge of Exchange Online and SharePoint Online, including administration, governance, troubleshooting, and enterprise-scale operations.
Experience with Microsoft 365 administration and related technologies such as Entra ID, Teams, OneDrive, PowerShell, Microsoft Graph, and ServiceNow.
Working knowledge of Microsoft Purview, including retention and data lifecycle management, information protection and sensitivity labeling, DLP, eDiscovery, auditing, and compliance capabilities.
Experience partnering with Information Security, Legal, Compliance, Identity, and Infrastructure teams on enterprise security and governance initiatives.

Responsibilities

Lead the global SharePoint and Exchange teams, providing technical direction, operational oversight, staff development, workload prioritization, and accountability for service delivery.
Lead major Microsoft 365 incidents and escalations, coordinating technical teams, Microsoft support, vendors, and business stakeholders through investigation, service restoration, root-cause analysis, and corrective actions.
Maintain operational discipline across incident, problem, change, request, and service management, including service queues, SLAs, SOPs, runbooks, documentation, monitoring, and operational metrics.
Provide executive-ready service health, risk, project, and operational reporting to CPP and GIS leadership.
Partner with Information Security on Microsoft 365 security, compliance, and data-protection initiatives.
Support Microsoft Purview projects and operational tasks, including Data Lifecycle Management, retention, sensitivity and information-protection capabilities, DLP, eDiscovery, auditing, compliance controls, and related remediation.
Translate Information Security requirements into practical Microsoft 365 configurations and operational processes, ensuring changes are tested, documented, approved, and supportable.
Partner with security teams on Microsoft Secure Score, identity and access controls, privileged administration, data protection, external access, and remediation of security findings affecting Microsoft 365 workloads.
Establish and maintain role-based administrative access and separation of duties across Exchange, SharePoint, Purview, and other Microsoft 365 administrative services.