Gilley's Girl- Gilley's

RUFFIN•Park City, KS

11d•Onsite

About The Position

It is the primary responsibility of the Gilley Girl to create a high energy, fun atmosphere for our guests by performing choreographed line dances on stage as well as other numbers on the bar, serving cocktails and food, selling product from the “beer tubs”, operate bull riding ticket sales and promote drink sales through personalized shots. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Requirements

Audition required
Must be 18 years of age or older and have the ability to obtain and retain KRGC Gaming License.
Must be available to travel within or outside the state as needed
High volume hotel/restaurant experience preferred
Must be available for publicity shoots, public appearances, modeling, other advertising, and promotional work as needed
Must have an excellent upbeat attitude with the ability to interact with people of diverse backgrounds
Must have basic beverage and beverage serving knowledge
Must be able to dance as choreographed
Ability to comprehend and learn new dance routines
Good athletic physical condition/body strength necessary; must project a slender, toned/fit body image at all times
Must be comfortable performing in front of large audiences
Pleasing personality and ability to communicate with customers
Communicate effectively in English both verbally and written forms
Professional appearance as outlined in the Gilley’s Team Member Handbook
Must be able to work both independently and as a member of a team
Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
Must be able to respond to visual and audible cues
Must be able to read, speak and understand English
Must be able to bend, reach, kneel and grip items
Must be able to walk and stand for long periods of time (8-12 hours)
Have a sense of urgency and keep up with fast paced business practices
Operate in mentally and physically stressful situations
Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust

Responsibilities

Greet each guest with a smile and a prompt and friendly greeting
Converse with guests to suggest or receive cocktail orders
Interact with guests in a pleasant, efficient and professional manner
Project curated image essential to the entertainment function of the position
Sell tickets for rides on the bull
Pour personalized shots during drink promotions
Provide exceptional service to customers while maintaining high standards of service
Order and serve food and beverage to customers following restaurant/bar guidelines
Entertain guests by dancing to themed productions
Continuously learn new choreographed moves
Prepare, order and serve cocktails to customers following restaurant/bar guidelines
Garnish drinks as appropriate
Ensure the correct glassware/stemware is used according to Beverage Department standards
Handle monetary transactions (cash, credit cards, and other payment options) in accordance with department policies and procedures
Pick up dirty glasses from assigned station ensuring optimal maintenance of station, keeping clear of beverage debris
Maintain cleanliness and organization of bar and/or workstation to ensure compliance with beverage and health department standards
Polish all necessary glassware
Prepare order to replenish stock at bar to pre-determined par levels
Workstation must be maintained and left stocked in the proper location and cleaned for next shift
Ensure correct health and sanitation practices are followed
Check ID's if the guest appears to be under 30
Follow Alcohol Awareness techniques as needed
Communicate with Management to keep them informed of all special requests from a guest as well as any potential problems or concerns
Answer telephone using proper telephone etiquette standards
Assist new employees with training and answering questions
Perform all duties as deemed necessary for the success of the department
Observes all activity within assigned areas offering assistance to slot players, and instruction on machine functions and payouts
Observes activity and reports anything that is out of the ordinary
Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
Ensure all guests are kept in play by providing friendly and helpful service at all interactions
Utilizes open body language, politely speaks with and assists guests as needed
Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests
Maintains monetary and paperwork accuracy and efficiency within department/property standards
Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
Cross train in other F&B areas