Gaming Cocktail Server-Gilley's

RUFFIN•Park City, KS

12d•Onsite

About The Position

The Gaming Cocktail Server is responsible for providing prompt, friendly, and efficient beverage service to guests on the gaming floor. This role requires excellent customer service skills, knowledge of alcoholic and non-alcoholic beverages, and the ability to work in a fast-paced casino environment. The Gaming Cocktail Server ensures that guests have a positive and enjoyable experience with a flair of promotional modeling while adhering to all gaming and liquor regulations.

Requirements

Must be at least 18 years of age or older and have the ability to obtain and retain a KRGC Level III Gaming License.
One year of direct customer contact experience
Previous money handling experience
Display professionalism; excellent verbal and written communication skills
Professional appearance as outlined in the Gilley’s Team Member Handbook
Must be able to work both independently and as a member of a team
Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
Must be able to respond to visual and audible cues
Must be able to read, write, speak and understand English
Must be able to bend, reach, kneel and grip items
Must be able to walk and stand for long periods of time (8-12 hours)
Have a sense of urgency and keep up with fast paced business practices
Operate in mentally and physically stressful situations
Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust

Nice To Haves

preferred

Responsibilities

Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
Observes all activity within assigned area offering assistance to all guests
Observes activity and reports anything that is out of the ordinary
Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
Ensures all guests are kept in play by providing friendly and helpful service at all interactions
Utilizes open body language, politely speaks with and assists guests as needed
Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests
Maintains monetary and paperwork accuracy and efficiency within department/property standards
Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
Crosstrain in other departments
Other duties as assigned