System Administrator -Gilley's

RUFFIN•Park City, KS

9d•Onsite

About The Position

The IT Systems Administrator of Gilley’s plays a critical role in supporting the technology infrastructure of the casino, ensuring the reliability, security, and performance of all systems that power gaming operations. This position is responsible for administering a wide range of systems including gaming platforms, surveillance networks, point-of-sale, financial, and back-office IT infrastructure. The IT Systems Administrator ensures seamless operation of servers, networks, gaming systems, and user support services, while adhering to strict regulatory and compliance standards specific to the gaming industry. The ideal candidate will have a strong background in systems administration, application management, and cybersecurity, along with experience in gaming or hospitality IT environments.

Requirements

Must be at least 18 years of age or older and have the ability to obtain and retain a KRGC Gaming License
Bachelor’s degree in Computer Science, Information Technology, related field or equivalent experience in place of degree
3+ years of experience in IT systems administration, preferably in a casino, hospitality, or regulated environment
Familiarity with gaming systems (e.g., HHR, slot management, player tracking) and casino compliance standards
Proficiency in Windows and Linux server environments, networking, backup (Veeam, Acronis, Commvault), virtualization (VMware/Hyper-V), and cybersecurity
Strong analytical, verbal and written communication, teamwork and problem-solving skills
Ability to work in a fast-paced, high-security environment with strict regulatory oversight
Proficiency with databases, server administration, and IT troubleshooting
Ability to identify and resolve technical issues efficiently
Familiarity with industry regulations regarding data security and IT compliance
Professional conduct and appearance as outlined in the Gilley’s Team Member Handbook
Must be able to work both independently and as a member of a team
Available to work required schedule which may include nights, weekends, holidays, and overtime as needed

Responsibilities

Administer and monitor IT systems including physical/virtual servers, applications, networks, storage, and other related environments
Provide technical support for all casino gaming systems and digital signage including the integrations between the systems
Manage system updates, patches, health reports, and backups to ensure optimal performance and security
Collaborate with vendors and internal teams to troubleshoot and resolve technical issues impacting gaming operations or other business processes
Work closely with Technology team members and other key stakeholders to document system configurations, procedures, and troubleshooting guides for audits, compliance, and operational continuity
Define and manage system standard operating procedures and respond to critical system alerts as needed
Manage backup solutions and participate in disaster recovery planning to ensure business continuity
Act as a mentor to support personnel and remain informed of job-related issues
Prepare and maintain documentation of server configurations and data center layouts
Communicate and coordinate schedules, backups, and downtime to the internal business community
Assist with change management and operational recovery planning and testing
Work closely with other departments to understand their technical needs and develop solutions
Ensure compliance with industry regulations and standards
Support security protocols to protect sensitive customer and business data
Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
Other duties as assigned