Gift Team Lead
About The Position
The Gift/Merchandise Team Leader provides assertive leadership to promote a clean, friendly, and in-stock experience for every customer. The role manages store personnel, protects quality, and promotes customer service. Team Leaders typically work late afternoon and evening shifts, including most weekends and holidays, and may work a rotating schedule alternating between day and night. The position requires working on the store’s busiest days and in a fast-paced, high-pressure environment. Employees must be able to perform essential functions with or without reasonable accommodation.
Requirements
- High school diploma or equivalent preferred.
- Retail or management experience preferred.
- Ability to work the store’s busiest days and a rotating schedule alternating between day and night.
- Ability to work in a fast-paced, high-pressure environment.
- Ability to perform essential job functions with or without reasonable accommodation.
- Prolonged walking or standing for 8–12 continuous hours.
- Frequent bending, stooping, crouching, reaching, balancing, pushing, pulling, and lifting product or material weighing 40 pounds or more; examples include pushing an ice cart with 50 or more 20-pound bags of ice.
Nice To Haves
- High school diploma or equivalent.
- Retail or management experience.
Responsibilities
- Demonstrate competent knowledge of various point-of-sale and transaction devices.
- Reconcile multiple shift reports.
- Resolve customer issues in a friendly and professional manner.
- Assign and inspect elements listed on the shift duty list.
- Communicate professionally with the Store General Manager and employees.
- Understand and apply federal, state, and local laws related to retail sales and general employment matters.
- Ensure safety rules and regulations are implemented and followed.
- Maintain regular and prompt attendance.
- Complete tasks effectively and efficiently.
- Interact professionally with team members.
- Promote a clean, friendly, and in-stock customer experience; protect quality and promote customer service.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
