Cloverkey 101 - F/T Gift Shop Sales Associate (Boston Children's) - $17 /hr

Cloverkey LLC•Boston, MA

2d•Onsite

About The Position

Cloverkey is a retail gift shop operator within hospital systems. As a family-owned business, they are built on values of hard work, integrity, and exceptional customer service. They are looking for a part-time Sales Associate who embodies these qualities and is ready to take their accounting area to the next level.

Requirements

High School Diploma or equivalent
Previous experience in gifts sales or a related field is preferred
Stand for long periods of time
Strong customer service skills with the ability to build rapport with customers
Excellent phone etiquette and communication skills
Basic math skills for processing transactions
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Strong sales skills with the ability to upsell and cross-sell products
Effective time management skills to prioritize tasks and meet deadlines

Responsibilities

Provide exceptional customer service to every customer who enters the gift shop. This includes greeting every customer upon entry into the shop, thanking them for their purchase and inviting them back as they exit the shop.
Responsible for meeting store performance objectives. The daily and monthly sales goals are available for viewing in the Daily Operations Binder and on the POS Register.
Responsible to follow the Corporate and Store Manager directions for supporting those events.
Responsible for clocking in and out according to their scheduled work slot to ensure the store stays within its budgeted hours allotment for the week.
Ensure the store is clean and looks its best.
Make sure all shelves are dusted, any trash is off the gift shop floor and spots are cleaned, items are organized displayed according to corporate standards, and that the store is generally clean and tidy.
Any special cleanliness requirements related to infection prevention.
Surfaces should be cleaned as per the gift shop schedule and instructions.
Responsible for his or her own cash handling.
Counting down the register drawer to ensure accuracy at the start of every shift.
In the event of a shift change (with one employee leaving and a new employee coming in) the outgoing employee will count the drawer in the presence of the incoming employee (or Store Manager).
Responsible for following company policy for taking credit cards and other forms of payment (e.g. cash, payroll deduction, hospital charge account, etc.).
Properly notate any cash overages or shortages per company policy and notify the Store Manager immediately of unexplained differences of more than $10.
Responsible for following hospital and Cloverkey policies related to personal appearance, attendance, and customer service.
Employee performance is measured individually and as a team for each annual performance review and will cover performance, knowledge of store operations, adhering to work schedule, driving gift shop sales, customer service, understanding and adherence to hospital policies, following supervisor instructions, attitude, among other performance measures.
Demonstrate a knowledge of who the hospital contact is and an understanding of the importance of maintaining a good relationship with the hospital.
Show respect for and understanding of the role of volunteers in the hospital and in the gift shop (if applicable).