Gift Shop Sales Associate

GREAT LAKES BREWING COCleveland, OH
Onsite

About The Position

Responsible for being the customer advocate, while consistently representing GLBC in a positive manner. Responsible for carding all patrons under the age of 30. Follows all procedures for selling alcohol safely. Enthusiastically greet guests, answer questions, and offer suggestions regarding merchandise. Counts and balances cash drawer; and adheres to proper cash handling procedures. Straightens and folds merchandise throughout the shift. Restocks shelves from in house supplies. Dusts all shelves, cleans all glasses, including windows, shelves and counter, empties waste basket and vacuums throughout shift. Continually checks for faulty merchandise, removes from shelves, tags reason for it removal, records in inventory log, and reports to Store Supervisor. Audits and updates all price tags. Checks beer expiration dates and ensures proper rotation. Price tags all received merchandise. Answers telephone and forwards calls where appropriate. Completes data entry as needed. Other duties and projects as assigned.

Requirements

  • A minimum of 2 years of prior retail experience is required
  • Solid verbal communication skills
  • Exceptional interpersonal and customer service skills
  • Ability to stay organized under pressure and make spontaneous decisions
  • Must be detail oriented with a proven ability to manage multiple tasks and troubleshoot when necessary
  • Must be computer savvy
  • Ability to lift up to 60 pounds
  • Flexible scheduling with majority of hours during nights and weekends (Sunday availability is required)

Responsibilities

  • Being the customer advocate
  • Representing GLBC in a positive manner
  • Carding all patrons under the age of 30
  • Selling alcohol safely
  • Greeting guests, answering questions, and offering suggestions regarding merchandise
  • Counting and balancing cash drawer and adhering to proper cash handling procedures
  • Straightening and folding merchandise
  • Restocking shelves
  • Dusting shelves, cleaning glasses, windows, shelves and counter, emptying waste baskets and vacuuming
  • Checking for faulty merchandise, removing it from shelves, tagging it, recording it in inventory log, and reporting to Store Supervisor
  • Auditing and updating price tags
  • Checking beer expiration dates and ensuring proper rotation
  • Price tagging all received merchandise
  • Answering telephone and forwarding calls
  • Completing data entry as needed
  • Performing other duties and projects as assigned
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