Gift Shop Representative, Seasonal

Denver Botanic Gardens•Denver, CO

12d•Onsite

About The Position

Denver Botanic Gardens is seeking a Seasonal Gift Shop Representative in its Gift Shop Department. This is a front-line customer service position responsible for proactively and courteously soliciting Gift Shop sales, ensuring a respectful, positive, safe, and pleasant Gardens experience for everyone. The ideal candidate must be available for the entirety of Blossoms of Light (November 20th to January 10th), typically working up to 24 hours per week, with potential for more hours. Flexibility for shift coverage on short notice is also required and can be discussed during the interview process. The Gardens' mission is to connect people with plants, especially those from the Rocky Mountain region and similar global regions, providing delight and enlightenment to all. Core Values include Sustainability, Diversity, Relevance, and Transformation.

Requirements

Excellent customer service skills.
Knowledge about all aspects of Gift Shop merchandise.
Knowledge about all DBG facilities.
Ability to embrace all types of customers.
Ability to handle cash responsibly and accurately.
Ability to write routine reports.
Ability to effectively present information in one-on-one and small group situations to visitors, members, volunteers, and other employees of the organization.
Proven excellent customer service, interpersonal, and communication skills in dealing with the public.
Ability to maintain stability under pressure and able to deal well with stressful situations.
Ability to be flexible and willing to modify plans, when necessary, throughout the day.
Ability to work a flexible schedule, including evenings, weekends and/or holidays.
Knowledge of Microsoft Suite products, specifically Word, Excel and Outlook and Teams.
Ability to work overtime as necessary.
Must be a positive representative of the Gardens both internally and externally at all times.
Must work with respect and cooperation at all times with fellow employees and the public.
High school diploma / GED and/or combination of education and equivalent experience is required.
Minimum of 1 year experience cash handling, computer use and customer service/problem resolution.
Minimum of 1 year experience working in a team environment.

Responsibilities

Greets Gardens’ visitors and Gift Shop customers pleasantly, courteously, and promptly and actively solicit Gift Shop sales.
Processes customer purchases, exchanges, and returns.
Relays all visitor comments and concerns to management, including suggestions for Gift Shop inventory.
Pulls damaged or un-ticketed merchandise from the sales floor and follow proper procedures to correct the problems to ensure that customers are not inconvenienced, and inventory accuracy is not compromised.
Follows proper Gift Shop opening and closing procedures.
Provides the accurate cash reconciliation of TAM Retail settlements on a daily basis.
Trains and guides the work of fellow team members and/or less experienced employees as needed.
Maintains all back areas and stock rooms and keep in an orderly, efficient, and clean condition.
Provides updates to management and team members regarding status of assigned projects.
Supports the overall merchandising efforts of the team as well as the maintenance and overall presentation of the Gift Shop, including but not limited to dusting, washing glass and sweeping.
Assists with Shipping and Receiving to insure the accuracy of “counting in” and the price ticketing of all new merchandise to ensure inventory integrity.
Provides timely and accurate information and answers to telephone calls coming into the Gift Shop.
Works with all departments to assure the highest quality experience for all DBG visitors.
Regular attendance at the worksite may be required.
Must be committed to working safely at all times.