Gift Shop Manager

Kentucky Personnel Cabinet • Bardstown, KY

3d • Onsite

About The Position

Excellent opportunity to grow your career with Kentucky State Parks while working in the beautiful and historic setting of My Old Kentucky Home State Park in Bardstown, Kentucky. We are currently accepting applications for a Gift Shop Manager position at My Old Kentucky Home State Park. We are seeking an energetic, organized, and customer-focused individual to lead daily operations of our gift shop while creating a welcoming and enjoyable shopping experience for all guests. The ideal candidate will possess strong leadership skills, retail experience, and a passion for customer service.

Requirements

• High school graduate.
• Two years of experience managing a retail business.
• College or vocational education with a major in sales, marketing, or a related field will substitute for the required experience on a year-for-year basis.

Responsibilities

• Supervising gift shop employees and overseeing daily gift shop operations.
• Providing exceptional customer service by greeting guests and assisting with purchases and inquiries.
• Selecting, purchasing, and marketing of gift shop merchandise.
• Traveling to craft shows and vendor events for the purpose of identifying and purchasing merchandise for the shop.
• Operating and assisting staff with the point of sale (POS) system, including handling cash, credit card transactions, and daily reconciliations.
• Collecting and reconciling gift shop receipts, including cash and charge transactions.
• Maintaining attractive merchandise displays and ensuring the shop remains clean, organized, and fully stocked.
• Ordering, receiving, pricing, and stocking merchandise for the gift shop.
• Monitoring inventory levels, maintaining accurate inventory records, and conducting quarterly inventory reports for submission to central office.
• Keeping accurate records of sales, inventory, and sales tax collected.
• Submitting various business reports to the business manager and central office.
• Maintaining frequent contact with sales representatives and handling correspondence with vendors and mail-order customers.
• Training employees in customer relations, cash register operations, and credit card systems.
• Assisting with merchandising decisions and seasonal product displays to maximize sales opportunities.
• Handling customer concerns or complaints professionally and courteously.
• Coordinating with park staff regarding special events, tours, and promotional activities.
• Participating in training sessions to stay informed about park policies, procedures, and merchandise offerings.
• Selling a variety of merchandise items to gift shop customers while promoting a positive guest experience.

Benefits

• Life insurance
• Health insurance (individual and family plans are available)
• Optional health reimbursement account or flex-spending and/or dependent care flex spending account
• Paid time off (vacation and sick time accumulation)
• Compensatory or overtime eligibility
• Paid holidays
• Optional Deferred Compensation programs (401K, etc.)
• Wellness incentives program
• Complimentary park familiarization visits to other parks for you and your family

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED