Gift Shop Manager
About The Position
The Sagamore Resort is seeking a motivated and guest-focused Gift Shop Manager to lead the daily operation of our resort retail shop. This is a great opportunity for someone with a passion for retail, merchandising, guest service, and product buying to take ownership of a unique shop within a high-end resort setting. The Gift Shop Manager will oversee store operations, inventory accuracy, product selection, visual presentation, and team leadership while ensuring every guest receives warm, professional service. This role is ideal for someone who enjoys creating an inviting shopping experience, staying ahead of seasonal trends, and helping drive the continued success of the resort’s retail operation.
Requirements
- Passion for retail, merchandising, guest service, and product buying.
- Ability to create an inviting shopping experience.
- Ability to stay ahead of seasonal trends.
- Experience in overseeing store operations.
- Experience in inventory accuracy.
- Experience in product selection and visual presentation.
- Experience in team leadership.
- Ability to ensure warm, professional service.
- Ability to maintain accurate inventory counts.
- Ability to complete receiving properly.
- Ability to input purchase orders in a timely manner.
- Ability to lead product buying, reorders, and vendor communication.
- Ability to plan seasonal products based on sales trends, guest demand, resort events, and seasonality.
- Ability to lead merchandising and store presentation.
- Ability to monitor sales activity, product movement, and guest feedback.
- Ability to resolve concerns appropriately.
Responsibilities
- Oversee the daily operation of the Gift Shop, ensuring the store is clean, organized, properly stocked, visually appealing, and aligned with the service standards of a high-end resort.
- Train, schedule, supervise, and support Gift Shop associates while ensuring consistent guest service, professionalism, and daily store standards.
- Maintain accurate inventory counts, complete receiving properly, input purchase orders in a timely manner, and ensure inventory records remain accurate.
- Lead product buying, reorders, vendor communication, and seasonal product planning based on sales trends, guest demand, resort events, and seasonality.
- Lead merchandising and store presentation, including seasonal displays, resort-branded merchandise, premium product placement, and regular store refreshes.
- Monitor sales activity, product movement, and guest feedback to identify opportunities to improve product mix, presentation, and overall retail performance.
- Provide warm, professional, resort-level service to guests, members, conference attendees, wedding guests, condo owners, and local visitors while resolving concerns appropriately.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
