Gift Shop Clerk - Casino

Four Winds Casinos Career Site•New Buffalo, MI

13d•Onsite

About The Position

Responsible for effectively serving casino guests, completing tasks as assigned by management, and ensuring that the standard for guest services is met. This role involves maintaining the cleanliness and organization of the gift shop, managing merchandise display and inventory, operating the point-of-sale system, and providing excellent guest service. The position also requires adherence to cash control policies, monitoring for theft, and promoting a positive atmosphere for guests and employees.

Requirements

High school diploma or G.E.D. required.
Must possess effective communication skills.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to respond to common inquiries from other employees or guests.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense reasoning to variety of situations.
Regularly required to talk or hear.
Regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
Occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Frequently required to lift and/or move up to twenty-five (25) pounds.

Responsibilities

Ensures that the gift shop is kept exceptionally clean and neat.
Ensures that all merchandise is tagged correctly, put out on display or folded and placed in the storeroom.
Ensures that merchandise is properly sized and displayed on the gift shop floor.
Ensures that merchandise in storeroom is put away, organized, and maintained.
Accurately prices merchandise.
Merchandises new product and ensures that the shop is visually merchandised as per departmental guidelines.
Replenishes gift shop display shelves and racks.
Responds to guest complaints and/or inquiries promptly and courteously.
Held accountable for the thoroughness and accuracy of departmental records under his/her control, including the filling out and completion of comps and transfers of merchandise.
Assists in all merchandise being accurately inventoried once a month and ensures that proper inventory control is maintained by his/her staff.
Operates point-of-sale terminal for gift shop transactions.
Promotes a maximum level of guest service and satisfaction in the department.
Performs guest services-related duties, such as assisting guests with merchandise selection and/or purchase and redeeming complimentaries.
Assists the Managers, Supervisors, Leads, and Inventory Control team with inventory-related duties as necessary.
Monitors the shop on a constant basis for theft and adheres to established departmental guidelines in the event of theft/suspected theft.
Maintains a working thorough knowledge of where gift shop merchandise is stored.
Maintains a working knowledge of current and upcoming events on property in order to advise guests of same, whenever possible.
Adheres to established cash control policies and procedures of the casino.
Creates an atmosphere of fun for all casino guests.
Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.