Gift Shop Attendant

The Cliffs Hotel and Spa•Shell Beach, CA

1d•Onsite

About The Position

The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast, offering beautiful ocean views and a team known for outstanding customer service. As a locally owned business, The Cliffs Hotel & Spa is a proud supporter of the local Central Coast Community. We are seeking a gracious, thoughtful, and motivated part-time Gift Shop Attendant who can maintain a sense of luxury with their personalized sense of service.

Requirements

High School Diploma or GED equivalent
Responsible Beverage Service Training, and ABC Exam Certified
Ability to provide a high level of customer service
Ability to work nights, weekends, and holidays when necessary
Ability to be sales oriented and able to communicate information regarding product and services to guest
Maintain a friendly, outgoing attitude throughout all shifts
Must be able to communicate and work effectively with co-workers in all departments

Nice To Haves

Hospitality experience is preferred

Responsibilities

Greet and engage all guests with a welcoming, friendly attitude, using the guest's name in accordance with their preference
Communicate with guests in an articulate manner, using correct verbiage and avoiding slang
Demonstrate genuine sense of interest and concern, and/or anticipatory service when appropriate and helpful; guided by The Cliffs' Mission and Values
Share information with guests about current products, merchandise, sales, and retail items to drive sales revenue
Share local expertise when making recommendations to guests through providing first-hand knowledge and testimony, providing directions and transportation options when appropriate
Attend meetings and trainings to learn current gift shop information
Creatively resolve guest requests and issues as necessary, offering appropriate alternatives if original request cannot be fulfilled
Maintain empathetic attitude to recover guests who have had a negative experience
Answer phones promptly, maintaining a gracious tone while keeping the conversation calm and clear
Maintain cleanliness in gift shop including item placement, stocking, and dusting
Communicates pleasantly, professionally, and courteously with guests, management, and co-workers
Comply fully and consistently with all the hotel conditions of employment and standards of uniform, grooming, and safety measures
Must be available to work weekends, some nights, and Holidays
Complete other duties as assigned by manager