Gift Processing Specialist

ASU Foundation for A New American University • Tempe, AZ

13d • Hybrid

About The Position

The Gift Processing Specialist uploads, reviews, and reconciles individual and corporate donor demographic information in the donor database. The role processes gifts and pledges accurately and on time in the fundraising system and provides customer service support to help ensure gifts, pledges, and pledge payments are handled efficiently.

The specialist processes and records a range of gifts, maintains accurate donor and gift records, protects confidential information, and supports data integrity. The role also contributes to Salesforce and Affinaquest enhancements, maintains internal processing knowledge articles, provides cross-training and coverage, and coordinates with Gift Administration and Finance Cash Office teams to promote consistent record-keeping practices.

Requirements

• Highly organized, with the ability to prioritize multiple processing tasks.
• Collaborative approach and ability and desire to work in a team-based environment.
• Attention to detail, accuracy, and thoroughness in completing assigned duties.
• Ability to maintain confidentiality and handle information concerning Enterprise Partners, its subsidiaries, University business, and confidential prospect information responsibly.
• Strong interpersonal skills and the ability to communicate effectively in person, in writing, by phone, or by web meeting.
• Strong mathematical and computational skills, including the ability to audit or proof one's own work for accurate calculations.
• Demonstrated ability and desire to learn, apply, and retain complex and detailed processes and procedures.
• Ability to use web search engines to research and find information about corporations and their subsidiaries.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Bachelor's degree.
• Bookkeeping experience and a desire to meet expectations for efficiency, timeliness, and accuracy.
• Experience with Salesforce, SharePoint, and Workday.

Nice To Haves

• Familiarity with and understanding of the purpose of fundraising in higher education or a nonprofit setting.
• Strong investigative and analytical skills.

Responsibilities

• Review, create, and update individual and corporate demographic information from gift source documents.
• Process and record gifts daily, including online gifts, electronic funds transfers, third-party platform gifts, Gifts-In-Kind, and donor-advised funds, while meeting department deadlines.
• Upload or scan supporting documentation to donor or gift/pledge records in Salesforce.
• Provide reliable, accurate, and timely responses to internal and external customer questions.
• Research and verify information to maintain accurate and reliable data in accordance with department policies and procedures.
• Protect confidential donor and organizational information in network files, digital images, physical files, and other formats.
• Complete assigned data integrity and cleanup tasks.
• Participate in testing enhancements to Salesforce and Affinaquest.
• Develop and maintain internal department knowledge articles for processing gifts in Salesforce.
• Provide cross-training as needed and cover for colleagues during extended absences and busy periods.
• Facilitate communication between Gift Administration and Finance Cash Office teams to support consistent record-keeping standards.
• Perform other duties as assigned.

Benefits

• Hybrid work schedule, with work from home two days a week.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) plan with matching employer contribution.
• 22 days of vacation time.
• 11 holidays, including the employee's birthday.
• Parental leave.
• Significant tuition reductions.
• Professional development opportunities.
• $30 bi-weekly cell phone reimbursement.

What This Job Offers

• Job Type: Full-time