Gestionnaire de compte PpH programme APU / APU Program PpH Account Manager

RTX•Longueuil, QC

1d•Onsite

About The Position

Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters. For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world. Pratt & Whitney Canada was named one of Canada’s Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition. Pratt & Whitney Canada also ranked #1 employer in the aerospace and defense industry in the country. In addition, our headquarters continues to be recognized among the top employers in the Montreal region. Together, these distinctions reinforce our reputation as an employer of choice in Montreal, across Canada, and around the world. Reporting to the Senior Manager of Customer Management for APU Programs, you will join an international team of customer service experts taking care of commercial airline accounts. You will collaborate with technical, legal, commercial and finance teams to develop strategies and deliver solutions. Success in this role is defined by customer satisfaction with the product and services, commercial value they perceive, and profitability of assigned accounts. If you are very customer-centric, recognize the value of teamwork, and have significant experience supporting customers and managing contracts, then this opportunity is for you.

Requirements

Bachelor degree with +10 years’ experience or Master degree with +7 years’ experience
Field of study: Business administration, MBA, aerospace engineering, mechanical engineering, or any other relevant field
Strong project management skills
Business sense is a key competency in this role
Good product knowledge (engines)
Strong people and communication skills
Solid computer skills (PowerPoint, Excel, Word, Access, etc.)
Available for business trips
This position is part of a French-speaking work environment, it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.

Responsibilities

Monitor customer fleet for any operational issues and oversee timely resolution with support teams.
Coordinate MRO shop visit activities with repair facility including shipping logistics, workscope and cost, shop performance TAT, quality issues, and specific customer requirements.
Resolve commercial disputes and reconciliations by evaluating context and attaining management approvals.
Support Sales group to capture additional business
Billing customer as per contractual terms.
Support Accounts Receivables team in escalation of overdue account issues.
Forecast shop visit demand for each customer leveraging customer input, fleet trends, etc.
Verify accuracy of records for the purposes of reporting and monitoring account performance metrics, including executive briefings.
Respond to customer feedback, coordinating with internal stakeholders, and tracking progress on rolling action item list.