German Speaking Rent-a-Car Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

7d•Onsite

About The Position

Mercier Consultancy Group is seeking a motivated professional for the German Speaking Rent-a-Car Consultant position in Bulgaria. This role is an excellent entry point into the vibrant tourism sector, where you will provide high-quality support to customers, ensuring seamless vehicle rental experiences for international travelers.

Requirements

Native or fluent German (spoken and written) is mandatory for this role.
Valid EU passport (mandatory) to facilitate relocation for our jobs in Bulgaria.
Strong communication skills and a passion for providing world-class service in the tourism industry.
Proficiency in basic computer applications and digital communication platforms.
Ability to work in a dynamic team environment in Sofia, Bulgaria.

Nice To Haves

Previous experience in tourism, travel, or car rental services is considered a strong advantage.

Responsibilities

Deliver professional customer support to German-speaking clients within the tourism and travel sector.
Manage reservation inquiries, modifications, and cancellations with precision and a service-oriented mindset.
Provide expert guidance on vehicle selection, rental agreements, and insurance coverage options.
Resolve customer concerns efficiently to maintain high satisfaction ratings in the tourism industry.
Coordinate with international rental hubs to ensure vehicle availability and client satisfaction.
Maintain detailed records of rental transactions using industry-standard CRM tools.
Promote additional travel services and upgrades to enhance the customer's journey.