German Customer Service and Sales Representative

RMV Solutions Pty

2d • Hybrid

About The Position

Our client operates a demanding international customer service environment supporting a prestigious travel brand. The work is time-sensitive and service-driven, with daily interactions involving international passengers, travel-related queries, complaints, and reservations support. This opportunity is ideal for a German-speaking customer service professional who can work confidently in both German and English. The role involves assisting passengers with pre- and post-travel queries, handling voice calls and written correspondence, using airline reservation systems, and meeting defined quality and service-level expectations. The environment is dynamic, multilingual, and operational 365 days per year.

Requirements

• Native-level German verbal and written fluency is essential; advanced German may be considered.
• Strong English verbal and written communication skills are required.
• Must be located in South Africa.
• South African ID or permanent residence permit is required.
• Excellent computer literacy and technical navigation skills are essential.
• No criminal record is required.
• Must be flexible to work shifts, weekends and public holidays as operationally required.
• For work-from-home requirements, a fixed fibre or stable fixed ADSL line of minimum 20 Mbps up and down is required at own cost.
• Wireless internet connections are not accepted and a UPS solution is required for internet outages.

Nice To Haves

• Previous customer service experience is preferred.

Responsibilities

• Assist passengers with pre-flight and post-flight travel-related queries in German and English.
• Handle voice calls, written correspondence, and customer service interactions professionally.
• Use airline reservation systems and internal platforms accurately after full product and systems training.
• Resolve customer queries, service complaints, and travel-related requests within required service standards.
• Meet agreed KPIs, quality expectations, and client service levels in a time-sensitive contact centre environment.
• Provide clear, accurate, and empathetic communication to international passengers.
• Maintain accurate customer notes and follow required processes for each interaction.
• Remain flexible to work rotational shifts across Mondays to Sundays, including public holidays.
• Adapt to changing client requirements, operational hours, and service processes.
• Work professionally from a suitable home-based setup where required by the operational model.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed