Customer Service and Sales Representative

HMSA•Kapolei, HI

2d•Hybrid

About The Position

This role serves as the primary point of contact for HMSA products and servicing for small business, individual plan, and Medicare plan customers. The representative will be responsible for meeting sales and membership growth objectives, fulfilling transactions, promoting HMSA and USAble product options, and ensuring the retention of assigned accounts. Additionally, the role involves preparing proposals, supporting inquiries during enrollment periods, and representing HMSA at public events.

Requirements

Associates degree, or two years related work experience; or equivalent combination of education and work experience.
Strong written and verbal communication skills
Strong customer servicing skills.
Strong decision-making and problem analysis skills.
Basic working knowledge of Microsoft Office applications. Including but not limited to Word, Excel, Outlook, and PowerPoint.
Active license with the state of Hawaii Department of Commerce and Consumer Affairs or pass all four sections of the state licensing examination within three months of hire date.
Having an active license to sell Health, Life and Group Insurance products in the state of Hawaii is a condition of employment.

Responsibilities

Meet established marketing plan goals, and achieve annual sales revenue and membership growth objectives by effectively promoting and closing prospective sales opportunities.
Perform quick and efficient transaction fulfillment of telephone calls or email from prospective or current HMSA employer groups and members.
Proactively promote HMSA and USAble product options and meet established HMSA and USAble sales goals.
Protect HMSA's market share through the successful renewal and retention of assigned accounts.
Document all prospect inquiries, outcomes, and follow up on sales enrollment opportunities via the telephone or in writing.
Prepare proposals for new small group, new individual plans, Medicare plans, plan upgrades, and additions and modifications to existing plans.
Support phone inquiries for senior plan sales during annual enrollment period.
Meet goals, sales and retention quotas, and minimum activity standards.
Serve as the "face of HMSA" to provide HMSA products and servicing to our small business, individual plan, and Medicare plan customers.
Coordinate problem solving associated with group and member inquiries.
Manage internal and external customer relationships to ensure that employer/member product and servicing needs are identified and addressed.
Expand relationships with groups through the sale of new products.
Represent HMSA at public events, including health and product fairs and public service events.
Maintain accurate records of all account activity and provide management with a weekly report on sales opportunities, proposals, jeopardy/lost accounts, sales activities, and servicing issues.
Perform all other miscellaneous responsibilities and duties as assigned or directed.