Geriatric Care Coordinator

Millennium Physician Group•North Fort Myers, FL

2d•$19 - $29

About The Position

The Geriatric Care Coordinator serves as a link between elderly patients, their families, and the multidisciplinary care team. The role supports patient navigation, administrative tasks, and coordination of care services to contribute to quality patient outcomes. The coordinator guides patients through basic access-to-care steps by confirming needs, documenting requests, sharing standard information, and routing questions to the appropriate care team or service area. The role coordinates routine appointments, referrals, transportation, community resources, and follow-up using established workflows and approved communication practices. The position performs routine clinical support tasks under close supervision, using established checklists and protocols. Decisions follow clearly defined procedures and have limited impact beyond the employee’s own work. Work is reviewed routinely by licensed clinical staff. Responsibilities include scheduling and confirming appointments; communicating with patients, family members, providers, and care teams; coordinating post-discharge visits and referrals; enrolling eligible patients in Advanced Primary Care Management and tracking associated work; managing GUIDE Program referrals and visits; and screening and returning family calls on behalf of the Nurse Practitioner. Administrative work includes patient registration and data entry, maintaining provider census and tracking information, verifying insurance and obtaining authorizations, documenting after-hours calls, and assisting with practice capacity, letters, and provider requests. Clinical support includes processing lab, radiology, and Durable Medical Equipment orders; assisting with medication refills and orders; sending medical records and clinical documentation; and managing specified compliance-related requests. Millennium Physician Group was formed in 2008 and is headquartered in Fort Myers, Florida, with offices in Florida, North Carolina, Georgia, and Texas. The company describes its employees as the foundation of its success and says it provides tools, a team atmosphere, and opportunities to improve care and grow in the role.

Requirements

Previous experience in a healthcare administrative or patient care coordination role is preferred, especially in a geriatric or primary care setting.
Proficiency with Electronic Health Record systems such as Athena and scheduling platforms such as Carelink.
Strong understanding of medical terminology, insurance verification, authorization processes, and common clinical workflows such as lab orders, referrals, and prescription refills.
Exceptional organizational skills and attention to detail.
Strong verbal and written communication skills.
A compassionate, patient-centered approach.

Nice To Haves

Previous experience in a healthcare administrative or patient care coordination role, especially in a geriatric or primary care setting.

Responsibilities

Coordinate, schedule, and confirm new and existing patient appointments using systems such as Athena and Carelink, and place reminder calls.
Communicate with patients, family members, providers, and care teams, including specialists, primary care providers, home health agencies, and hospice agencies.
Coordinate and schedule post-discharge visits for patients returning home from hospitals or skilled nursing facilities.
Monitor and manage new-patient referrals, including referrals for house calls.
Process and track specialized referrals, fax referral packets and progress notes, and follow up to confirm acceptance and scheduling.
Enroll eligible patients in Advanced Primary Care Management (APCM), create profiles, upload consent forms, and document time spent on APCM tasks.
Track GUIDE Program referrals, discuss program details with patients, and arrange in-person or telehealth visits while confirming insurance and location details.
Screen and return family-member phone calls on behalf of the Nurse Practitioner.
Register patients, create Athena profiles, enter or verify demographics, insurance, and billing information, and upload admission packets as needed.
Maintain provider census data, monitor appointment cadence and referral status, and ensure accurate provider and regional assignments in Athena and other tracking systems.
Verify insurance benefits and obtain authorizations for specialist referrals, APCM, Transitional Care Management services, and medications.
Document after-hours call notes in patient charts.
Assist with practice capacity tasks, general letters, and provider requests or orders.
Process lab and radiology orders, fax orders and demographics for mobile imaging, manage the Lab bucket, and contact patients with lab results on behalf of the Nurse Practitioner.
Process Durable Medical Equipment orders, add addenda to progress notes, fax orders and face sheets to vendors, and confirm receipt.
Verify medication dosage and frequency in the EHR and submit prescription refills on behalf of the Nurse Practitioner.
Send orders for acute issues to Assisted/Independent Living facilities on behalf of the Nurse Practitioner.
Send medical records requests and fax progress notes and records to specialists, primary care providers, home health agencies, and hospice agencies.
Track and manage death certificate requests and send home health certifications to the Central Business Office.
Liaise between HealthMark and patients or requestors regarding unprocessed medical records requests.