Gerente de Alimentos y Bebidas, Barra - Condado Vanderbilt Hotel

The Condado Collection•San Juan, PR

8d•Onsite

About The Position

The Condado Collection is a collection of hospitality properties in Puerto Rico, ranging from classic and modern luxury hotels to restaurants and entertainment. The Condado Vanderbilt is the standard of excellence for luxury resorts in San Juan and the Caribbean. Originally built in 1919, and restored to its distinguished grandeur, it offers unsurpassed gastronomy, exquisite rooms and suites, and personalized service. Our goal is to create experiences and inspire journeys not only for our guests but also for our workforce. We are confident that our team members are the key to providing passionate and authentic service. Let's build a collection of memories together!

Requirements

Hospitality orientation.
Proven experience in food and beverage management, with a minimum of 3 years in a supervisory role.
Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
Excellent communication and problem-solving skills.
Knowledge of industry trends and beverage techniques.
Ability to handle the pressure of simultaneously coordinating diverse activities and proposing appropriate solutions to operational challenges.
Flexibility to work various shifts, including weekends and holidays.
Fully bilingual (English/Spanish).

Nice To Haves

Bachelor's degree in Hotel Administration, Business Administration, or related field (preferred).

Responsibilities

Oversees all operations and ensures compliance with Food and Beverage policies, standards, and procedures.
Operates department equipment as needed and reports any malfunctions.
Supervises staff to ensure guest service expectations, operational needs, and financial objectives are met.
Develops events with specific goals and plans to prioritize, organize, and meet organizational goals.
Monitors and maintains employee productivity levels.
Ensures all team members and supervisors understand the specific brand philosophy.
Manages the operating budget and verifies that standards are met.
Supports supervisors in understanding the changing needs and expectations of team members, and how to exceed them.
Coordinates cleaning programs in all Food and Beverage areas (e.g., general cleaning), identifying trends and making recommendations for improvements.
Establishes and maintains open, collaborative relationships with employees.
Fosters a work environment that emphasizes motivation, empowerment, teamwork, and a passion for service.
Demonstrates knowledge of the brand's specific service culture.
Acts as a role model to demonstrate appropriate behaviors.
Oversees daily operations, supervises quality and standards, and meets customer expectations every day.
Takes a proactive approach to managing guest and employee concerns.
Responds in a timely manner to customer service department requests.
Negotiates contracts and manages vendor relationships to optimize costs and quality.
Recruits, hires, and trains Food and Beverage staff, including servers, bartenders, and support staff.
Provides ongoing training and performance feedback to ensure service excellence.
Analyzes sales trends and identifies opportunities for revenue growth and cost reduction.
Ensures compliance with food safety regulations and sanitation standards.
Develops new bar menus considering costs, trends, and innovative techniques.
Has mastery in reservation systems and reservation logistics.
Ensures the implementation of safety procedures to protect employees, customers, and company assets.
Investigates and resolves complaints related to food quality and service.
Complies with all company safety policies and procedures; reports accidents, injuries, and unsafe working conditions to the manager.
Fosters positive working relationships, supports the team in achieving common goals, listens and responds appropriately to the concerns of other employees.
Ensures compliance with quality expectations and standards.
Ensures uniform and personal appearance are professional and maintains the confidentiality of company information.
Performs other duties as assigned by management.