Gerente General de Alimentos y Bebidas - La Concha Resort

The Condado Collection•San Juan, PR

23h•Onsite

About The Position

The Condado Collection is a group of hospitality properties in Puerto Rico ranging from classic and modern luxury hotels to fine dining restaurants and entertainment. La Concha Resort is a modern luxury resort in Condado, Puerto Rico, with a history dating back to 1958. With a fun and "Latino Chic" lifestyle, we offer elegant amenities and lively nightlife to all our guests. We strive to create experiences and inspire travel not only for our guests but also for our workforce. We are confident that our team members are the key to providing passionate and authentic hospitality service. Let's create a collection of memories together!

Requirements

Strong service orientation and a guest-centric attitude.
Bachelor's degree in Hospitality Administration, Business Administration, or a related field (preferred).
Solid knowledge of restaurant operational functions, including food planning and preparation, purchasing, sanitation, safety, internal policy compliance, staff management, record keeping, and report preparation.
Minimum of 4 years of proven experience in Food and Beverage management, including previous experience in a managerial role.
Excellent leadership and interpersonal skills, with the ability to motivate, inspire, and develop a diverse team.
Outstanding communication, decision-making, and problem-solving skills.
Up-to-date knowledge of industry trends, culinary techniques, and beverage programs, including wines, spirits, mixology, and pairings.
Ability to work under pressure, handle multiple tasks, and coordinate various operational needs simultaneously, offering effective solutions.
Availability to work flexible hours, including nights, weekends, and holidays.
Fully bilingual (Spanish / English).

Responsibilities

Manage the financial performance of the department, including budget, projections, purchasing, and invoice control.
Maintain full compliance with food safety, sanitation, and alcoholic beverage control regulations.
Ensure all guest touchpoints (menus, promotional material, ambiance, and atmosphere) meet brand and quality standards.
Lead recruitment, hiring, onboarding, scheduling, and performance management of Food and Beverage staff.
Provide ongoing training, feedback, and coaching to elevate service excellence and team capabilities.
Foster a positive, collaborative, and motivating team culture that promotes empowerment and accountability.
Address guest concerns promptly, serving as a role model for service culture and hospitality standards.
Develop strong guest relationships through proactive interaction, feedback collection, and service recovery actions.
Manage supplier relationships, negotiate contracts, and optimize purchasing to achieve cost efficiency and product quality.
Maintain optimal staffing levels aligned with operational needs and financial objectives.
Monitor employee productivity and establish clear performance expectations and operational guidelines.
Drive continuous improvement by analyzing guest satisfaction scores, comment cards, and operational metrics.
Ensure compliance with all Food and Beverage policies, procedures, and brand standards across all points of sale.
Coordinate maintenance, equipment operation, and cleaning in all Food and Beverage areas.
Oversee service delivery from arrival to departure, ensuring timeliness, accuracy, and adherence to special requests.
Serve as the primary contact for restaurant-related events and coordinate their execution according to brand standards.
Apply strong problem-solving skills to evaluate information, resolve situations, and improve operational outcomes.