Coordinator de Mayordomos - Condado Vanderbilt Hotel

The Condado Collection•San Juan, PR

2d•Onsite

About The Position

The Condado Collection is a collection of hospitality properties in Puerto Rico, ranging from classic and modern luxury hotels to restaurants and entertainment. The Condado Vanderbilt is the standard of excellence for luxury resorts in San Juan and the Caribbean. Originally built in 1919, and restored to its distinguished grandeur, it offers unsurpassed gastronomy, exquisite rooms and suites, and personalized service. Our goal is to create experiences and inspire journeys not only for our guests but also for our workforce. We are confident that our team members are the key to providing passionate and authentic service. Let's build a collection of memories together!

Requirements

Hospitality-oriented.
Previous experience in a hotel or similar role.
Able to lift heavy objects (50 pounds).
Able to work quickly and efficiently, especially under pressure.
Ability to work varied shifts, including nights, holidays, and weekends.
Fully bilingual (Spanish and English).

Responsibilities

Manage guest requests, coordinating logistics and enhancing the overall guest experience.
Coordinate and follow up on all guest requests in an appropriate and timely manner.
Plan the daily operation of the butlers.
Assign butlers to their corresponding areas.
Contact arriving guests prior to their arrival and coordinate their requests as needed.
Identify and mark arriving guests appropriately.
Have knowledge of all Guest Services areas and be able to assist if necessary.
Stay informed about local attractions and services to assist guests.
Monitor service delivery and ensure compliance with hotel standards.
Handle guest inquiries and resolve issues quickly and professionally.
Collaborate with management to develop and implement service protocols.
Perform all tasks in accordance with hotel policies, procedures, internal rules, and standards.
Be informed about the daily operations of the hotel, review daily event sheets, bulletin boards, and be aware of all changes, new procedures, and events.
Follow all company safety and health policies and procedures; report accidents, injuries, and unsafe working conditions to the manager; and complete safety training and certifications.
Develop and maintain positive working relationships with others, supporting the team to achieve common goals.
Perform other reasonable tasks as requested by supervisors.