Genomics Support Specialist
About The Position
The Genomics Support Specialist supports patients, genetic counselors, and genomic laboratory testing by facilitating insurance prior authorization and appeals for genetic testing. The role serves as a liaison between patients, their health insurance companies, and care providers, and supports the laboratory in obtaining data. The specialist also coordinates test submissions, obtains and prepares necessary information, and participates in process development projects. The position is based in the Molecular Diagnostics Laboratory in the Mayo building at M Health Fairview University of Minnesota Medical Center-East Bank. It is full time, day shift, Monday through Friday during regular business hours (8:00 a.m.–4:30 p.m.); the schedule may change based on departmental needs.
Requirements
- Associate degree or higher, with diploma provided, or 24 college credits emphasizing biology and genetics, with diploma or transcript provided.
- Knowledge of genetics and genetic concepts.
- Familiarity with navigating insurance company policies and requirements for patient care.
- Strong computer skills and experience with Microsoft Office, including Word, Excel, and PowerPoint.
- Ability to deal sensitively and effectively with patients.
- Excellent customer service and problem-solving skills.
- Ability to work independently with little supervision and in a team setting.
Nice To Haves
- Baccalaureate degree in a biological or health science, with diploma listing the field of study provided, or an equivalent combination of education and experience, with diploma or transcript provided.
- Two years of applicable experience.
Responsibilities
- Verify health insurance coverage for genetic testing.
- Contact patients by phone regarding authorization status, including approvals and denials.
- Prepare letters of necessity.
- Schedule peer-to-peer meetings for genetic counselors.
- Review medical charts for applicable information.
- Participate in longer-term projects to streamline and improve approval policies and contract pricing with insurance companies.
- Manage patient orders and the test-order submission process for genomic testing in coordination with the laboratory.
- Coordinate test kit delivery and billing.
Benefits
- Medical, dental, and vision plans
- Life insurance
- Short-term and long-term disability insurance
- PTO and Sick and Safe Time
- Tuition reimbursement
- Retirement benefits
- Early access to earned wages
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
