Genetic Specialists Coordinator - Reproductive Genetic Counseling Program (On Site)
About The Position
The Division of Medical Genetics and Genomics at the Icahn School of Medicine at Mount Sinai is seeking a Genetic Counseling Assistant (GCA) for its Reproductive Genetic Counseling Program at the main campus on the Upper East Side. Reporting to the department clinical manager and working with department staff under the supervision of genetic counselors, the GCA helps facilitate genetic counseling services for a diverse patient population. The role coordinates care before and after counseling sessions, including gathering records and information, triaging appointments, and arranging follow-up. The GCA supports the reproductive service as well as inpatient coverage for MSW NICU and MSH clinical services. This onsite position requires professional and sensitive communication with patients, providers, and colleagues, along with strong organizational and problem-solving skills and the ability to work efficiently and independently as part of a team.
Requirements
- Associate degree; bachelor's degree preferred.
- One to two years of related administrative or program support experience.
- Interpersonal skills to interact effectively with patients and referring physicians.
- Ability to work onsite, efficiently and independently, as part of a team.
- Minimum one-year job commitment.
- Strong computer skills and experience with Microsoft Office, including Word, Excel, and PowerPoint.
Nice To Haves
- Bachelor's degree in biological science, genetics, or health science, or an equivalent combination of education and experience.
- Knowledge of genetics and genetic concepts.
- Bilingual or multilingual capability, preferably Spanish.
Responsibilities
- Triage genetic counseling appointments as urgent or non-urgent according to medical management requirements.
- Prepare counseling charts with required documents and pertinent pathology and medical reports, and confirm information needed for test ordering.
- Contact patients and medical providers to obtain documents and facilitate entry of health history questionnaires.
- Assist with visit and testing pre-authorization and communicate with laboratories to verify insurance coverage.
- Help patients use telehealth services.
- Coordinate paperwork and authorization for family and physician communication.
- Schedule patients for laboratory services and disclosure visits.
- Coordinate and track patient consents and sample collection.
- Prepare patient requisitions for genetic and research testing and assist with documentation for test processing.
- Work with laboratories and insurers during pre-authorization.
- Fulfill requests for medical necessity letters and clinical consultation notes.
- Communicate insurance information, including co-pays and deductibles, to patients.
- Receive and organize genetic test results, coordinate disclosure visits with counselors and clinicians, and assist with calling patients about negative results as directed.
- Prepare results for scanning into medical records and forward them to referring providers as needed.
- Answer and resolve routine phone and email inquiries and triage calls and emails to genetic counselors.
- Scan and email information to patients with proper authorization.
- Provide coverage for administrative assistants when absent.
- Help improve workflows related to appointment intake, laboratory ordering and testing, and return of results.
- Enter information into clinical and research databases and maintain databases.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
