Genetic Specialists Coordinator - Reproductive Genetic Counseling Program (On Site)
About The Position
The Division of Medical Genetics and Genomics at the Icahn School of Medicine at Mount Sinai is seeking a Genetic Counseling Assistant (GCA) for its Reproductive Genetic Counseling Program at the main campus on the Upper East Side. Reporting to the department clinical manager and working with department staff under the supervision of genetic counselors, the GCA helps facilitate genetic counseling services for a diverse patient population. The role coordinates care before and after counseling sessions, including gathering records, triaging appointments, arranging follow-up, and communicating with patients, providers, laboratories, insurers, and team members. The position supports the reproductive service as well as inpatient coverage for MSW NICU and MSH clinical services. The applicant should be organized, an effective problem-solver, and able to work efficiently and independently onsite as part of a team.
Requirements
- Associate degree; a bachelor's degree is preferred.
- One to two years of related administrative or program support experience.
- Interpersonal skills to interact effectively with patients and referring physicians.
- Strong computer skills and experience with Microsoft Office, including Word, Excel, and PowerPoint.
- Minimum one-year job commitment.
Nice To Haves
- Bachelor's degree in biological, genetics, or health science, or an equivalent combination of education and experience.
- Knowledge of genetics and genetic concepts.
- Bilingual or multilingual capability, preferably Spanish.
Responsibilities
- Triage genetic counseling appointments as urgent or non-urgent according to medical management needs.
- Prepare counseling charts with required documents and relevant pathology and medical reports, in cooperation with intake coordinators.
- Confirm that information needed for test ordering has been submitted and contact patients or medical providers to obtain missing documents.
- Facilitate entry of health history questionnaires.
- Assist with pre-authorization for visits and testing, and communicate with laboratories to verify insurance coverage.
- Help patients use telehealth services.
- Coordinate paperwork and authorization for communication with family members and physicians.
- Schedule patients for laboratory appointments and disclosure visits.
- Coordinate and track patient consents and sample collection.
- Prepare requisitions for genetic and research testing, using basic knowledge of genetics and testing requirements, and assist with documentation needed to process tests.
- Work with laboratories and insurers during pre-authorization; fulfill requests for medical necessity letters or clinical consultation notes.
- Communicate insurance information, such as co-pays and deductibles, to patients.
- Receive and organize genetic test results from laboratories.
- Work with counselors and clinicians to schedule disclosure visits and assist with communicating negative results as directed.
- Prepare test results for scanning into medical records or forwarding to referring providers as needed.
- Answer routine phone and email inquiries, resolve requests, and triage calls and emails to genetic counselors.
- Scan and email information to patients when properly authorized.
- Provide coverage for administrative assistants when they are absent.
- Help improve workflows for appointment intake, laboratory ordering and testing, and return of results.
- Enter data into and maintain clinical and research databases.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
