Genetic Specialists Coordinator - Reproductive Genetic Counseling Program (On Site)
About The Position
The Division of Medical Genetics and Genomics at the Icahn School of Medicine at Mount Sinai is seeking a Genetic Counseling Assistant for its Reproductive Genetic Counseling Program at the main campus on the Upper East Side. Under the supervision of genetic counselors, the assistant facilitates genetic counseling services for a diverse patient population by coordinating care before and after counseling sessions. The role involves gathering records and information, triaging appointments, coordinating follow-up, and communicating sensitively and professionally with patients, providers, and team members. The assistant supports the reproductive service as well as inpatient coverage for MSW NICU and MSH clinical services, and works onsite as part of a team.
Requirements
- Associate degree; a bachelor's degree is preferred.
- One to two years of related administrative or program support experience.
- Interpersonal skills to interact effectively with patients and referring physicians.
- Strong computer skills and experience with Microsoft Word, Excel, and PowerPoint.
- Minimum one-year job commitment.
Nice To Haves
- Bachelor's degree in biological science, genetics, or health science, or an equivalent combination of education and experience.
- Knowledge of genetics and genetic concepts.
- Bilingual or multilingual capability, especially Spanish.
Responsibilities
- Triage genetic counseling appointments as urgent or non-urgent according to medical management requirements.
- Prepare counseling charts with needed documents and relevant pathology and medical reports in cooperation with intake coordinators.
- Confirm information needed for test ordering has been submitted and contact patients or providers to obtain missing documents.
- Facilitate data entry of health history questionnaires.
- Assist with pre-authorization for visits and testing, and communicate with laboratories to verify insurance coverage.
- Help patients use telehealth services.
- Coordinate paperwork and authorization for family and physician communication after counseling appointments.
- Schedule patients for laboratory work and disclosure visits.
- Coordinate and track patient consents and sample collection.
- Prepare requisitions for genetic and research testing, using basic knowledge of genetics and testing requirements.
- Prepare documentation needed for test processing and work with laboratories and insurers during pre-authorization.
- Process requests for medical necessity letters or clinical consultation notes.
- Communicate insurance information, including co-pays and deductibles, to patients.
- Receive and organize genetic test results from laboratories.
- Work with counselors and clinicians to schedule disclosure visits.
- Assist with communicating negative results as directed.
- Prepare test results for scanning into medical records or forwarding to referring providers as needed.
- Answer and resolve routine phone and email inquiries, and triage inquiries to genetic counselors.
- Scan and email information to patients with proper authorization.
- Cover for administrative assistants when they are absent.
- Improve workflows related to patient intake, laboratory ordering and testing, and return of results.
- Enter data into and maintain clinical and research databases.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
