Genetic Counseling Assistant, Full Time

Beth Israel Lahey Health•Burlington, VT

8d•$23 - $31•Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Reporting to the Director, Clinical Services, the Genetics Program Assistant performs a wide range of administrative and office support activities necessary to assist the genetic counseling team in providing hereditary cancer risk assessment to patients and their families. Responsibilities include: maintaining genetic counselor and hereditary cancer clinic schedules, assisting with genetic case preparation and follow-up (preparing intake paperwork, inputting family history information into database, assisting with insurance preauthorization paperwork, tracking test results etc.) and assisting with other projects/job related duties with guidance from the genetic counseling team. Interacts with patients, healthcare providers, insurance companies and testing laboratories.

Requirements

Strong interpersonal communication via phone and written client correspondence
Excellent customer service skills
Ability to work with a high degree of accuracy and attention to detail
Ability to work independently as well as part of a team
Ability to multitask
Reliability
Familiarity and proficiency with the use of Microsoft Windows based systems, especially Word and Excel

Nice To Haves

1+ years of related administrative work experience preferred
Interest in genetics is preferred

Responsibilities

Maintains genetic counselor and hereditary cancer clinic schedules on a daily/weekly/monthly basis.
Answers phone calls from patients and healthcare providers with questions regarding hereditary cancer risk assessment.
Assists with patient case preparation: Appointment reminder phone calls, Facilitates collection of outside medical records, Mails family history packets, Prepares intake paperwork/patient chart, Inputs family history information into pedigree software, Prints clinic related paperwork and patient handouts.
Assists with genetic counseling tasks that require follow-up: Coordinates insurance pre-authorization paperwork, Prepares letters of medical necessity with guidance from genetic counselors, Tracks genetic test results, Assists with patient referrals, Mails follow-up letters, pedigree and results to patient/provider.
Maintains patient databases.
Performs other job related duties and side projects as requested by genetic counseling team.