Genetic Counseling Assistant Full Time Days

East Tennessee Children's Hospital • Knoxville, TN

9d • Onsite

About The Position

Assists the Genetics Department with administrative duties to ensure optimal performance and care coordination. This role is crucial for managing the administrative aspects of genetic testing and patient care within the department.

Requirements

• Bachelor's Degree required.
• Degree in Genetics, Biology, Psychology, or related field.
• Familiar with standard concepts and practices within field.
• Proficient in Microsoft Word/Excel.
• Highly detail oriented.
• Highest integrity with confidential health information.

Nice To Haves

• 1 year of related experience preferred.
• No Supervisory Responsibilities.

Responsibilities

• Coordinates prior authorizations for genetic testing with patients, payers, and other facilities.
• Prepares lab requisitions to ensure accurate and appropriate directions and outcomes.
• Manages the lab resulting database to ensure timely and effective results are reported.
• Monitors electronic correspondence and resulting for patient referrals and newborn screen cases.
• Collects previous relevant test results and clinical documentation prior to initial visits/consultations.
• Provides clerical support to the provider, counselor, and staff.
• Coordinates follow-up testing with families.
• Fields communications from laboratories, insurance providers, and families regarding testing, and addresses their needs accordingly.
• Communicates with families with empathy and compassion, focusing on sensitive and critical patient needs.
• Deals with outside customers (payers, facilities, etc.) with professionalism and represents the hospital's vision of ideal patient care.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Coordinates triaging of genetic patient referrals with input from the counselor and other providers.
• Utilizes hospital resources and time respectfully and accountably.
• Willingly accepts any other assignment that may be requested.

Benefits

• Care is at the CORE of who we are.
• Support each other by fostering a culture of team engagement that creates moments that matter – every interaction, every time.
• Compassion – We imagine what others are going through, work to alleviate suffering, and create joy whenever possible.
• Ownership – We take pride in our work, act with integrity, and feel personal responsibility for achieving our mission.
• Respect – We listen, understand, and communicate openly and politely. We recognize our diverse strengths.
• Excellence – We set high standards for performance in delivering the safest patient care. We give extraordinary and meaningful experiences to our patients, their families, team members, and the community we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level