Genetic Counseling Administrative Coordinator

CooperCompanies•Trumbull, CT

3d•Onsite

About The Position

The Genetic Counseling Administrative Coordinator is a high-level administrative professional who plays a critical role in supporting the genetic counseling team. They ensure efficient coordination of patient and clinic-related activities by maintaining clear communication channels between internal teams and external stakeholders. This position is responsible for a wide range of administrative functions, including review of submitted referral documentation, triaging inbound phone calls, serving as a primary point of contact for patients and clinic partners, responding to general inquiries, and scheduling patient genetic counseling consultations.

Requirements

Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Ability and willingness to quickly learn and adapt to new systems and technologies.
Excellent verbal and written communication skills with strong attention to detail.
Strong teamwork, interpersonal, and organizational skills.
Ability to work independently, prioritize, and work under deadlines.
High School Diploma required
Willingness to complete a Genetic Counseling Assistant course after approximately 1 year of successful service.

Nice To Haves

Prior experience within a genetics or healthcare setting strongly preferred.
Familiarity with basic interpretation of genetic testing results is highly desirable.
Experience with Laboratory Information Systems (LIS) and/or Electronic Medical Records (EMR) systems preferred.
Bachelor’s degree strongly preferred

Responsibilities

Reviews submitted documentation and external genetic testing reports to ensure accuracy, completeness, and inclusion of required information. Requests additional or revised documentation when necessary to meet internal standards.
Manages day-to-day scheduling operations for genetic counseling appointments, ensuring systems reflect complete and accurate patient demographic information and meet departmental KPIs
Sets clear expectations with patients regarding genetic counseling sessions, including providing a high-level overview of session content and required preparation.
Distributes scheduling notifications to partner clinics and independently responds to related inquiries or escalates as appropriate.
Serves as a primary point of contact for patients, partner clinics, and internal CooperSurgical stakeholders for routine questions related to genetic counseling workflows and general CooperSurgical processes (e.g., enrollment, consent, billing, and high-level laboratory processes).
Independently manages routine inquiries, ensuring accurate, professional, and efficient communication.
As business needs dictate, works extended hours to complete daily department goals or tasks to include mandatory overtime.