Genesis Donation Specialist

Medical Education & Research Institute•Memphis, TN

3d•Onsite

About The Position

Medical Education & Research Institute (MERI) is a non-profit organization which supports the advancement of medicine by providing bio-skills lab environments essential to medical and surgical training for healthcare professionals. Our central U.S. location in Memphis, TN as well as our mobile support ability allow us to facilitate state-of-the-art, hands-on training and educational events for physicians, nurses, and other medical professionals from across the country and around the world. Our unique ability to coordinate all aspects of medical training is made possible in part by our exclusive partnership with the Genesis Legacy Whole Body Donation Foundation. In order to better accommodate training in the evolving medical industry, we are currently expanding our Genesis team. This position reports to the Genesis Manager and performs various duties to support essential functions of the Genesis Legacy Whole Body Donation program. GENESIS SPECIALIST PURPOSE: To assist donors and donor families and/or their legal authorizing parties in regards to all aspects of donation in the Genesis Legacy Whole Body Donation program.

Requirements

High School Diploma or equivalent
2+ years of relevant working experience in an office setting performing similar administrative job functions listed
Strong verbal and written communication skills
Excellent attention to detail
Ability to multitask
Ability to communicate effectively and compassionately in group setting or on the phone
Intermediate experience with Microsoft Office software, Apple computer and device management, Outlook email, and other forms of common technology in a modern office environment

Nice To Haves

Some education, training, or professional experience in Funeral Sciences is preferred but not required

Responsibilities

Receive and handle departmental phone calls including periodic 'on-call' duties
Process donor information requests via mail, email, phone, or in-person as necessary throughout the donation process
Perform various liaison services for potential donors and donor families (or other legally authorized parties) in regards to donation in the Genesis program
Ensure various donor documentation is completed correctly and accurately by authorized personnel, and processed correctly in database
Perform donor risk assessment and arrange transportation of donors to proper location
Work with mortuaries and other third-parties to ensure proper documentation and process for receiving donors
Provide supporting role for bereavement counsel, mediation, and problem solving as necessary regarding donation process
Adhere to all departmental and organizational SOPs in regards to donor confidentiality and applicable regulatory standards
Adhere to and ensure compliance regarding donor referral, donor consent and authorization, and proper acquisition and disposition of whole-body donations
Perform any other related duties as required or assigned