Donation Services Specialist

Live On Nebraska•Omaha, NE

1d•Hybrid

About The Position

Join our mission and help give the most precious gift of all...life! Imagine starting each day knowing you play a vital role in saving and enhancing lives. At Live On Nebraska, our mission to save and heal through organ and tissue donation is at the heart of everything we do. We are seeking a Donation Services Specialist to serve as a dedicated, strategic partner to community hospitals across Nebraska. This role is designed to be highly independent, relationship-focused, and regionally accountable, with ownership of a geographically dispersed hospital portfolio. Your work will strengthen collaboration, improve consistency in engagement, and ensure donation opportunities are maximized across community settings. What you’ll be doing: As a Donation Services Specialist, you will act as the primary relationship owner for assigned community hospitals, focusing on long-term partnership development, education, and performance improvement. You will independently manage your region, using data, insights, and proactive engagement strategies to enhance donation outcomes. This role plays a critical part in supporting Live On Nebraska’s transition to a more intentional, scalable approach to hospital engagement, particularly within community and critical access hospitals.

Requirements

Demonstrated success building and maintaining professional relationships, especially in virtual or remote environments
Ability to work independently with high autonomy, managing competing priorities across a broad geographic region
Strong critical thinking and problem-solving skills, with the ability to identify barriers and implement practical solutions
Excellent communication skills, including facilitation of virtual meetings, education sessions, and one-on-one engagement
Strong organizational and time management skills
Bachelor’s degree in healthcare, communications, or related field (or equivalent experience)

Nice To Haves

Experience working with rural, community, or critical access hospitals
Background in organ, tissue, or eye donation, or related clinical areas (ICU, ED, case management)
Experience designing or delivering education programs or engagement strategies
Familiarity with data interpretation and performance improvement initiatives
Experience in a field-based or remote role requiring high independence
Training or certification in healthcare education, leadership, or quality improvement

Responsibilities

Serving as the primary point of contact and strategic partner for assigned hospitals
Building and maintaining strong, trust-based relationships, including with hospital leadership and key clinical stakeholders
Independently managing a large, geographically dispersed hospital portfolio with minimal oversight
Developing and delivering virtual and in-person education sessions, including onboarding, annual training, and targeted refreshers
Conducting hospital needs assessments and creating tailored engagement strategies to address identified gaps
Utilizing data to analyze performance, identify barriers, and guide improvement efforts
Supporting updates to hospital policies and practices related to organ and tissue donation
Facilitating post-case reviews and continuous improvement initiatives
Collaborating cross-functionally with internal teams to align outreach, case activity, and strategic priorities
Supporting donation opportunities through consultation, problem-solving, and real-time collaboration when needed
Ensuring consistent documentation and tracking of outreach activities, engagement, and outcomes