Generator Technician, Service Operations
About The Position
The Generator Technician, Service Operations provides technical expertise as part of a team repairing and maintaining natural gas-powered generators and supporting equipment. The technician develops, refines, and optimizes maintenance programs to reduce fleet costs and improve reliability, and develops and documents maintenance procedures to maintain consistent standards across field offices and provide a uniform customer service experience. The role also collaborates with engineering and manufacturing teams on product improvements and new product development. The position performs maintenance and troubleshooting, verifies unit serviceability using checklists, documents service work and parts used, and provides professional customer service. It involves travel to customer sites in a company service truck, work outdoors and in extreme temperatures, and occasional flexible hours, evenings, and weekends. The role is safety-sensitive and requires drug screening, a background check, and successful completion of a WorkSTEPS physical. The technician must complete the Mesa Generator Technician course within six months of employment.
Requirements
- High school diploma or GED.
- At least 1 year of experience operating 3/4- to 1-ton service trucks.
- At least 1 year of trailer-pulling experience.
- Valid driver's license and a driving record satisfactory to the company and its insurers.
- Ability to pass and complete the Mesa Generator Technician course within 6 months of employment.
- Familiarity with basic hand tools and standard and metric measurement systems.
- Ability to speak, write, and read English fluently.
- Willingness to consent to and pass a background check and drug screening.
- Ability to pass a WorkSTEPS physical.
- Willingness to work flexible hours, including occasional evenings and weekends, as required.
- Willingness to travel occasionally.
- Customer-focused attitude and a high level of professionalism and discretion.
- Ability to perform routine and complex maintenance and repairs; troubleshoot and resolve mechanical issues; document service and parts usage accurately; communicate using a phone and computer; work independently and as part of a team; manage time and priorities; and adapt to changing service needs.
Nice To Haves
- Vocational or technical degree focused on engines or mechanics.
- Bachelor's degree in a related field from an accredited university.
- At least 2 years of related experience.
- Honorably discharged service veteran.
- Understanding of electricity and associated hazards.
- Proficiency with engine troubleshooting tools, including Engine Control Modules and gaseous fuel systems.
Responsibilities
- Perform maintenance services on Mesa units in accordance with Mesa standards.
- Maintain unit records by thoroughly documenting service and repair tasks and parts used.
- Troubleshoot problems and resolve them in a timely manner.
- Provide superior, customer-focused service.
- Verify and ensure unit serviceability by following service checklists.
- Keep professional knowledge current through ongoing study of Mesa units.
- Follow company policies, procedures, and safety requirements.
- Maintain clean, organized, and safe work environments.
- Transmit information and documents using a computer and phone.
- Maintain a professional appearance and contribute to positive team spirit.
- Perform other duties as assigned.
Benefits
- 401(k) plan
- Paid time off, including vacation, holidays, parental leave, and bereavement
- 100% employer-paid health, dental, and vision insurance for employees and their dependents
- Employee Assistance Program
- Life insurance
- Short- and long-term disability coverage
- Critical illness and accident insurance
- Annual evaluations with the opportunity for a performance-based pay increase
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
